It Admin Project Manager
Current•Responsible for sourcing and negotiating telecommunication contracts for Merrill’s portfolio. Working directly with COO and Legal Dpt to have contracts approved and fully executed by authorized signers. •Finalized installation of telecommunication services by coordinating communication with service providers, community staff members, and 3rd party low voltage technicians to complete the project. Assumed leadership of an ongoing project to reduce the cost of telecommunication services. Worked directly with a 3rd party vendor to identify services that are out of contract or can be provided at a lower cost by another service provider. Resulting in 120k savings in the first year across Merrill’s portfolio. •Expanded internal ticketing platform. Worked directly with the executive team and the helpdesk manager to Develop a project plan that would align with the executive’s vision and the capabilities of the ticketing system. Successfully migrated and onboarded 75% of internal departments onto the platform, including training, workflow management, removal of email ticket creation. •Formalized a standard process for community transitions into and out of Merrill’s portfolio. Oversaw the transfer of all telecommunication services related to these transitions, including the coordination and transfer of IT assets. Collaborated with the IT departments of other ownership entities to ensure a seamless transition for community staff members.•Developed a standardized process for managing community transitions into and out of Merrill’s portfolio. Responsible for developing a project proposal aimed at surpassing industry standards by implementing redundant internet sources at our communities. The proposal received initial approval from the COO, followed by endorsement from the ownership BoD. To date, we have successfully installed redundancy in over 60% of our communities.
