Jacob Dickson Email & Phone Number

Chicago, Il, Us

- Optimizing profits, service, and efficiency to all customer locations- Help develop & mentor new hire on company policies & procedures - Review & have final say for new Carriers entering our system- Proactively managing new & current accounts- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis- Solve any major issues - Being the primary point of contact & while building long term relationships with customers- Ensuring the timely & successful delivery of our solutions based on customer needs- Forecasting and tracking key account metrics - Oversee all accounts day to day while also growing the accounts- Monitoring and managing budgets, while also talking contract negotiations with new customers- Making key decisions to ensure the best service &resolving any issues with all accounts in relation to their product- Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships- Furthering my education of my industry by participating in networking events & gaining certificates - Pricing, analyzing, and providing service to customers that are in need of service or assistance

Fort Wayne, Indiana, Us

- Manage all personal accounts day to day- Developed a thorough understanding of all clients current position in the market, their product/service, points of difference and competitive landscape. - Continue to grow current accounts as well as seeking new accounts to build- Identifying potential customer leads- Arranging transportation services for current customers- Developing & maintaining an effective carrier network and great customer relationships.

Fort Wayne, Indiana, Us

Top 20 in company history for volume moved, while generating over $6,500,000 in company revenue. Maintaining working relationships with existing/new clients to ensure great service and identification of potential new sales opportunities. Consistently hitting and exceeding monthly quotas, assist less experienced colleagues. Providing customers quotes with new lanes as well. Am acting leader on the team as well as a mentor with new sales reps.

- Met with existing customers to address any concerns they had- Handled the entirety of the sales process, from the start to signing the contract- Maintained a strong knowledge of the company products, payment options, pricing, & features- Provide top of the line customer service- Meet & exceeded quotas every week & month- Continuously developed my own leads