Certified IT professional with over 8 years of experience in computer hardware and software, and currently working as an IT Ops Engineer II at Amazon, one of the world's leading technology companies.At Amazon, I focus on large-scale projects and super-regional support at multiple locations, both on-site and remote. I have a technical expertise in networking, change management reviews, and new technology implementation, as well as a personal passion for training, mentorship, and career development for my peers.My goal is to refine my skills and make better connections in the industry, and to pursue further certifications in Security+, CCNA, and PenTest+. I have a passion for computers and mechanical devices, and I enjoy building and designing them for myself and others. I am always eager to learn new things and take on new challenges in the IT field.
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It Ops Engineer IiAmazon Feb 2022 - Mar 2024Bakersfield, California, United StatesLevel 5 Amazon IT support position. Primary focus is on large-scale projects and super-regional support at multiple locations, both on-site and remote. Technical focus on networking, change management reviews, and new technology implementation. Personal focus in training, mentorship, and career development for peers. -
It Ops Engineer IAmazon Mar 2020 - 2022California, United StatesLevel 4 IT support position. Primarily work with networks and routing for MDF/IDF, but also assists with high-priority escalations and on-call. Assist with new facility site builds. Lead small and medium-scale projects. Organize training and mentoring for lower-level IT employees. Shift lead for onsite crewmembers.
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It Modernization TechTeksystems Sep 2019 - Dec 2019Bakersfield, California, United StatesAera Energy contract position to assist with the installation, upgrade, and distribution of Windows 10 systems at the Belridge and Oaks sites. This project replaced all outdated hardware running on Windows 7 with mobile solutions for all employees and contractors. -
Customer Support TechnicianNwn Corporation Dec 2016 - May 2019Bakersfield, California AreaFirst-level support contractor the Aera Energy IT department. Also handles routing for other ticket requests to the correct teams, and maintaining important professional relationships with employees. -
Voice ArtistAngry Engineers Entertainment Ltd Jun 2013 - Aug 2016Voice acting for the discontinued project called 'Centration'. I was the narration voice for the project's trailers and advertisements. Centration, in its initial development phase, was officially discontinued in 2016. However, the Angry Engineers team has proposed reviving the project. -
Customer Service RepresentativeFastrip Food Stores Feb 2015 - Feb 2016Cleaning the store, organizing products, manning the cashier, and helping customers. -
Water TesterRainsoft – A Division Of Aquion, Inc. Aug 2015 - Dec 20156901 Mc Divitt Dr Ste A, Bakersfield, Ca 93313Position in sales demonstrating water treatment equipment to households that signed up for free water tests. Testers drive to appointment location and follow a set of scripted guidelines in an attempt to garner interest in Rainsoft services. -
SellebrityGap Inc./Old Navy Aug 2014 - Dec 2014Despite the very unstable scheduling process, I mostly worked shipping during the graveyard shifts. Occasionally, I was booked for a day shift, shifting my focus from inventory to customer support.
Jacob Dilleshaw Education Details
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Network Engineering And Security -
4.00 Gpa -
California Connections AcademyGraduated -
West High School, BakersfieldHigh School/Secondary Diplomas And Certificates
Frequently Asked Questions about Jacob Dilleshaw
What is Jacob Dilleshaw's role at the current company?
Jacob Dilleshaw's current role is Game Developer | 3D Artist.
What schools did Jacob Dilleshaw attend?
Jacob Dilleshaw attended Full Sail University, Western Governors University, San Joaquin Valley College-Online, California Connections Academy, West High School, Bakersfield.
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