Jacob Dimech Email & Phone Number

Melbourne, VIC, AU

Australia

• Reported to the CEO, Member of Executive team, National Risk Committee, Dealer Council, Residual Risk Committee, National Sales and Marketing Committee, Corporate Sales Committee, Used Car, HR Committee and Customer.
• Achieved record volumes in 2023 and Jan-June 2024
• Margins achieved at… Show more Reported to the CEO, Member of Executive team, National Risk Committee, Dealer Council, Residual Risk Committee, National Sales and Marketing Committee, Corporate Sales Committee, Used.
• Margins achieved at stretched targets
• Launched new first-to-market product to support Used Car market
• Project lead in executing new dealer front-end system

Hong Kong

• Reported to the China Region, Director, Board Member of Joint Venture with Sime Darby, Member of China Market executive team.Created a culture that connected the Dealer partners, the Joint Venture, Insurance partners.
• Turned business around by successfully changing business model with newly formed team.
• In 4 years: volume increased +49%, margin increased by… Show more Reported to the China Region, Director, Board Member of Joint Venture with Sime Darby, Member of China Market executive team.Created a culture that.
• In 4 years: volume increased +49%, margin increased by +144%
• Credit delinquency ratio reduced from 2017 (0.21%) to 2021 (0.11%)
• Delivered opex efficiencies by moving operations offshore

Kuala Lumpur, Malaysia

• Reported to the CEO.Member of the Executive team, HR Committee, Strategy for National Sales Company and Financial Services, Dealer Council.Integral in transforming financial performance, defining clear strategic goals.
• Introduced 2 new financing products that was first to market in Malaysia
• Improved margins by 100% during my 3-year… Show more Reported to the CEO.Member of the Executive team, HR Committee, Strategy for National Sales Company and Financial Services, Dealer Council.Integral in transforming.
• Improved margins by 100% during my 3-year tenure
• Financing penetration levels 50%+
• Insurance penetration levels 50%+

Munich Area, Germany

• Reported to Regional Head of APACMember of Asia Region, Ambassador Of Customer Retention Global. Introduced and expanded an innovative customer retention program across Asia Pacific markets whilst being referred to as.
• Impacted global retention rates by 2% YoY during my tenure
• Introduced a retention KPI that I ultimately influenced… Show more Reported to Regional Head of APACMember of Asia Region, Ambassador Of Customer Retention Global. Introduced and expanded an innovative customer.
• Introduced a retention KPI that I ultimately influenced leaders within BMW to allocate retention targets globally to support BMW Group Sales Show less

Australia

• Reported to Head of Operations.Managing customer service department, direct sales and upon opportunity created a customer retention department to support the protection of contract portfolio as business was.
• Customer Service levels call centre achieve 2% abandonment rates
• Direct Sales teams achieving record YoY record breaking volumes
• Designed and developed with project team, innovative customer retention tool that increased retention 20%+… Show more Reported to Head of Operations.Managing customer service department, direct sales and upon.
• Designed and developed with project team, innovative customer retention tool that increased retention 20%+
• Retention tool provided National Sales company 3 months of sales units toward target. Show less

• Key member of team from start up to #1 in pharmaceutical industry.
• Launched new products and introduced share scheme for pharmacists to incentivise sales and increase profitability
• During tenure, achieved sales target MTM