Jacob Duncan-Curran Email and Phone Number

I have a diverse background that blends Professional Services and Volunteer experiences. Currently, I work as an IT Support Officer at Mellor Olsson Lawyers, where I troubleshoot technical issues, assist with software and hardware, and ensure everything runs smoothly to support our legal teams.Before this, I was a volunteer coordinator with Meals on Wheels. In that role, I managed volunteer schedules and provided support to clients over the phone.I have experience with a variety of programs and systems, including:- Office 365- Exchange Mailbox and Calendar Administration- Day-to-Day General Problems- Resolving Service Desk Tickets- Virtual Machines and Servers via Remote Desktop Manager- Active Directory & Group Policy- Azure Active Directory- Intune Autopilot- Affinity (Practice Management Software)- IT Training- Onboarding and Offboarding of Staff- 3CX VoIP Administration- PowerShell & Command Line Scripting- Imaging and Operating Windows 10 & 11- Remote Support via TeamViewer- Simple Web Design in SharePointThis mix of technical skills and community service shows my versatility and dedication to helping others.