Jacob E. Email & Phone Number

Hayden, ID, US

Spokane-Coeur d'Alene Area

• Teach new hires how to navigate consumer, business, and prepaid accounts through the Verizon POS system.
• Provide trainees with knowledge of promotions, device pricing, and device commission payouts.
• Teach new hires to quote customers on all offers, promotions, and upgrade possibilities on their accounts.
• Ensuring team members are adhering to their day-to-day duties and responsibilities.
• Assist team members and new hires in various account-related or technology issues.
• Train new hires in de-escalation techniques that can be used in customer Interactions.

Spokane-Coeur d'Alene Area

• Selling Verizon products, such as phones, cellular tablets, smartwatches, hotspots, account services, and 5G Home internet.
• Providing customers with detailed quotes illustrating account changes and upgrades.
• Providing sales support, technology assistance, and reinforcement to team members, as needed.
• Evaluating customer accounts and informing them on current promotions and plan changes.
• Upgrading customer devices (phones, tablets, smartwatches, etc.), and activating new lines of service on an account.
• Providing technological support to customers.

Missoula, Montana, United States

• Recruited and directed a group of interns who performed various game-day roles including working with vendors, procuring materials, and delivering items to students and staff.
• Managed communication with various departments of Montana Athletics, promotions personnel, as well as GSP sales staff.
• Lead coordinator of hospitality events such as the pregame, and private tailgates hosted for the corporate sponsors of Grizzly Athletics.
• Utilized Photoshop to create PA graphics for sponsored announcements, played during football games.Organized business contracts, spreadsheets, and equipment storage units.
• Created client reports, using PowerPoint, that detailed and provided proof that contracted assets (such as web ads, TV commercials, radio ads, stadium LEDS, etc.) were performed.

Missoula, Montana, United States

• Assisted with game day and event operations and management, including set up of select in-venue signage, hospitality events/suites, and game day displays.
• Handled resizing and submission of print, digital, and LED sponsored ads, as well as TV and radio commercials.
• Fulfillment of on and off-field/court promotions for corporate sponsors (displays, promotional handouts, contests, etc.)
• Assisted with game day program sales, and other miscellaneous projects as needed.
• Provided office and administrative support.

Woodale Illinois

• Gathered food from ambient, chilled, and frozen warehouse environments for customer orders.
• Completed orders in a timely and efficient manner.
• Labeled packages and prepared them for delivery. Resupplied warehouse inventory.
• Learned proper warehouse safety etiquette and how to complete tasks under pressure.

Carol Stream, Illinois

• Provided supervision for guests/swimmers at Coral Cove Water Park.
• Maintained vigilance of guests/swimmers by consistently scanning swimmer protection zones to maintain the '10/20 Protection Rule' Enforce safety rules, riding instructions, and regulations for the safety of.
• Rendered aid by rescuing distressed swimmers.
• Provided first aid and emergency care for guests/swimmers who suffered injuries or sudden illness.
• Performed in-water rescue of a young child who jumped into the deep end and could not swim. Received commendation by Park District Manager for hard work.
• Completed the ILTP, a comprehensive lifeguard training program; the content includes Health Care Provider level CPR (one and two-person CPR, AR, Foreign Body Airway Obstruction, and AED (Automated External.

Bloomingdale, Illinois

• Provided supervision for guests at Planet Fitness.
• Greet members and guests & answer phones.
• Check members in, tour, and sign up new members.
• Clean and maintain the facility, all exercise equipment, tanning beds & restrooms.

Bachelor Of Science - Bs, Marketing, Junior-Senior

Graduated in May 2023 with a degree in Marketing, and a certificate in Big Data Analytics.

Information Systems And Data Analytics, Business, Freshman-Sophomore