Jacob Martinez Email & Phone Number

Verona, Wi, Us

Verona, Wi, Us

Madison, Wisconsin, United States

∙ Quickly built strong relationships with 3 customer Ambulatory analyst teams by leading weekly calls and changing the legacy structure to better align with their priorities. ∙ Developed custom MUMPS utilities and processes to proactively support California-based clinics to meet state regulations. ∙ Proactively monitored and caught project and system errors in advance of customer upgrades that would have been escalated. ∙ Escalated issues appropriately and pulled in experts, coordinated with other applications, and provided workaround solutions as needed. ∙ Proactively owned customer projects and worked with customer leadership and relevant Epic developers to resolve customer pain points. Saw these projects through to success which improved end user efficiency and increased revenue for the organizations. ∙ Conducted concise phone interviews with potential candidates for this position and relayed any crucial candidate information to the recruiting division. ∙ Shared Medicare Advance Beneficiary Notice of Non-Coverage (ABN) expertise to other engineers alongside other division and application experts. Joined customer calls with analysts, project managers and executives to make sure ABN projects were successful. ∙ Subteam Responsiveness Lead - Monitored and improved responsiveness metrics of my subteam. Created resolution plans with struggling engineers and their team leads. ∙ Team Responsiveness Lead - Coordinated initiatives with subteam responsiveness leads to increase responsiveness metrics of the team. Worked with other team responsiveness leads on a division wide project to increase response quality.

∙ Taught myself new subjects to be able to help students in classes I've never taken∙ Established tutoring plans for each client to make sure expectations are met at the end of each session. ∙ Established long term goals with clients to measure our success.

Houston, Texas, United States

∙ Used verbal communication skills to keep team efficient during peak hours. ∙ Balanced daily cash flow.∙ Established and met shared individual customer expectations.

Houston, Texas, United States

∙ Tutored for University Physics I and II, and General Physics I and II. ∙ Established long term goals with students to measure our success.

Houston, Texas Area

∙ Ensured freight was processed efficiently to maximize product service levels. ∙ Processed inventory and investigated and corrected any issues or discrepancies. ∙ Balanced daily cash flow.∙ Established and met shared individual customer expectations.

Bachelor Of Science - Bs, Mechanical Engineering

Bachelor Of Science - Bs, Applied Mathematics

High School Diploma

Activities and Societies: Speech and Debate Club