Jacob Ebner Email & Phone Number

Abilene, Texas, United States

Abilene, Texas Area

• Completed on-time deliveries by choosing best and most efficient routes
• Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty
• Fostered positive working relationships with customers by responding to questions and concerns
• Completed rush deliveries on tight timetables to satisfy customer needs
• Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules
• Interpreted maps and followed written and verbal directions

Abilene, Texas Area

• Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
• Managed quality assurance program including on site evaluations, internal audits and customer surveys
• Worked with various maintenance shops to resolve maintenance shortfall problems, improve operations and provide exceptional and timely mission capability rates
• Supervised 15-30 Airmen in providing excellent and efficient service during aircraft inspection and repair cycles
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Performed various administrative functions, including filing paperwork, maintaining discrepancy and repair logs, enforcing Air Force regulations, filing both award and disciplinary files for Airmen

Abilene, Texas Area

• Restocked, arranged and organized merchandise in front lanes to drive product sales
• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
• Processed POS transactions, including checks, cash and credit purchases or refunds
• Counted cash in register drawer at beginning and end of shift
• Engendered customer loyalty by remembering personal preferences and allergy information
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment

Colorado Springs, Colorado Area

• Removed bed sheets and towels from rooms and treated linens prior to washing to restore all linens to pristine condition
• Disposed of trash and recyclables each day to avoid waste buildup
• Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency
• Accepted accountability for all assigned building keys, master keys and access cards
• Engaged with guests in positive and professional manner to promote satisfaction
• Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs

Colorado Springs, Colorado Area

• Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches
• Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
• Welcomed and greeted customers and offered friendly, knowledgeable assistance
• Observed customer purchases in line and differentiated between standard portions
• Entered all sales into cash register to record purchases
• Maintained top-notch client servicing standards and overall satisfaction