Jacob Eckes Email & Phone Number

Oak Ridge, TN, US

Tampa, Florida, United States

As the Software Quality Assurance Manager, I lead the SQA team across multiple active projects. In addition to providing support to the SQA team, I also work closely with the Development team to ensure that high-quality software is delivered to our clients.Collaborating with in-office and remote Developers, Product Owners, Analysts, and the SVP of Product.

Tampa, Florida, United States

As a Software Quality Assurance Engineer, I provided comprehensive testing support to four active project teams, covering areas such as API, UX, Network Automation, BmaaS products, web app, Terraform, and SEO. I collaborated closely with the Dev team at every stage of the SDLC, from planning to production release, ensuring that the software met the highest.

Tampa/St. Petersburg, Florida Area

As a Software Quality Assurance Engineer with experience working in an Agile Software Development environment, I have extensive experience in web and API testing. In my previous roles, I utilized Azure DevOps and TFS to manage testing efforts, and leveraged Swagger and Postman to complete thorough API testing.One of my notable achievements includes serving.

Lakeland, Florida Area

Lakeland, Florida

• Organized internal training events specific to Information Technology/Information Systems.
• Procurement of vendor provided technology training to support all areas I/T.
• Administration and deployment of license based training tools such Pluralsight.
• Administration of Information Systems LMS tools including reporting, data analysis and issue resolution.
• Monthly financial reporting specific to training and education costs.
• SharePoint site design and administration.

• Facilitate new hire training courses using client provided and Convergys proprietary curriculum for classrooms up to 30 students
• Maintained a high level of billing expertise as required by the client.
• Work with the operations team to plan and execute organized on the job training experience for students.
• Schedule and lead new-hire meetings to discuss in-class performance as well as at risk student action plans.
• Assist Operations in tracking and completing computer based training courses using LMS and various reporting tools.
• Develop and deliver training curriculum designed specifically to improve Team Leader performance.

Tampa/St. Petersburg, Florida Area

Day to day operations including performance management, payroll, workforce management, consequence management, interviews, root cause analysis, quality evaluation and data analysis. I also played key roles in launching new lines of business and driving nonperforming lines of business to perform.

Tampa/St. Petersburg, Florida Area

Facilitation of new to product training as well as supplemental training based on the needs of the technicians. Process improvement training. Maintained fully stocked computer lab including hardware repair and replacement.

Tampa/St. Petersburg, Florida Area

Assisted clients with medium to high complexity technical support including hardware troubleshooting and dispatch as well as software troubleshooting and network troubleshooting. Maintained high level of performance in the area of technical support. Also facilitated updated product training and new to product training.

Sarasota, Florida Area

Daily store operations including scheduling, store maintenance, payroll, inventory control, cash balance and deposits, setting and driving sales goals, coaching and developing employees and customer relations. Maintained proficiency in equipment sales and photo processing. Photo processing equipment repair as needed.