Jacob Eckhardt Email & Phone Number

Dallas, Texas, United States

Austin, Texas, United States

Description:As a Sr. Operations Manager, you will have P&L responsibility for any assigned accounts and manage all aspects of their operation, including safety, quality, productivity, and customer-experience-related continuous improvement initiatives. You will lead a team of on-site operations leaders and interact with key customer contacts. You will also work closely with sales to drive business growth by providing operations-related financial plans and requirements as needed for proposals of service.Key Responsibilities:- Drive operational excellence across all accounts. Partner closely with leadership teams to ensure focus is on continuous improvement.- Oversee and achieve budgetary P&L goals and capitalize on opportunities to outperform expectations for financial performance.- Create and track performance metrics and KPIs to inform decisions, and proactively manage financial performance outcomes. Utilize metrics to inform decisions, and demonstrate accountability.- Continuously review and audit site performance to ensure they reflect expectations of quality, customer service, and safety. Leverage audit processes to create site action plans.- Ensure site and facility conditions are in line with organizational expectations. Ensure all KPI’s are met.- Lead a team of site leaders and drive accountability for operational efficiency, customer service, and service quality. Champion the professional growth of your teams, ensuring they are equipped, inspired, and empowered through continuous coaching.- Work with the national sales team to facilitate new avenues of growth. Develop an understanding of local competitors and socioeconomic trends.- Fulfill supervisory responsibilities per the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

This leader will be hands-on in a start-up environment and will build and maintain relationships with hourly associates, managers, carrier partners, vendors, other FC teams and various departments in the company. This individual will be someone who likes dealing with ambiguity, change, and enjoys getting into the details to drive improvements every single day.Key Responsibilities:- Manage inbound/outbound activities for the FC, including: receiving, picking, packing, and shipping, across two shifts- Be an authority in providing a healthy and safe work environment for employees working on the outbound team- Direct supervisory personnel to achieve prescribed objectives, including timely picking, packing, and shipping of customer orders while maintaining the highest possible warehouse on time shipment and low shipment defects- Ensure that all Key Performance Indicators (KPIs) are on target for the operation, such as warehouse misses, on time shipments, shipment defects, aged tasks, and production levels per hour, and cost per order line- Lead and supervise a team of Area Managers and Operations Leads- Drive strategic planning and forecasting- Leverage the Area Managers by sourcing and championing ideas, and rolling them into the creation of improvement plans for the functional area- Mentor, train and develop Area Managers for career progression and learning- Ability to develop and share standard methodologies across the shifts and network- Build a positive team dynamic that encourages all employees in the FC to provide feedback and motivate change within the facility, adapt to the constantly evolving business, and stay focused on the customer experience- Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the pharmacy- Use the site Warehouse Management System (WMS) to optimize order fulfillment and provide operational insights to improve WMS effectiveness

This individual will be responsible for directing hourly employees, ensuring the proper receiving, storage, and shipping of product. They are also responsible for meeting and exceeding established productivity and quality objectives. We believe in excellence in all we do and accept nothing less. You'll be successful in this role because you're passionate about supporting your team and recognizing their efforts and achievements.Key Responsibilities:- Handle the fast pace associated with day-to-day operations in a fast-paced E-Commerce environment and maintain a positive, motivating leadership presence.- Ensure that quality and production standards are established and followed.- Work actively with employees to ensure success.- Manage accurate, timely unloading and put away of containers to ensure containers with 100% accuracy.- Ensure that proper orientation and training occur for hourly employees, and verify standards are understood and adhered to- Observe employee activities and provide feedback and positive reinforcement on safety, quality, productivity, and attitude.- Handle employee questions and concerns, and follow up with the intent to maintain a positive work environment and earn trust.- Drive standards throughout the day by motivating, teaching, and holding team members accountable to known standards and positive reinforcement of the correct behavior.- Actively develop and promote open lines of communication to maintain and develop positive employee relations, encourage employee involvement in the process, and recognize employees for their accomplishments and ideas.- Complete necessary documentation for tracking attendance, productivity, behavior, and safety- Be able to dive deep within a process and drive process improvements through associate feedback, analyzing data, and up-channeling changes to obtain departmental goals.

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.Key Responsibilities:- Support, mentor, and motivate your hourly workforce- Manage safety, quality, productivity, and customer delivery promises- Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to develop plans to meet business objectives- Lift up to 49 pounds and frequently push, pull, squat, bend, and reach- Stand/walk for up to 12 hours during shifts- Work in an environment where the noise level varies and can be loud- Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)- Continuously climb and descend stairs (applies to sites with stairs)

Amazon is looking for bright leaders to lead large non-exempt teams across our cutting-edge fulfillment network! This is not a corporate, office-based position. This is a full-time position located within one of our Amazon fulfillment centers, sort centers, delivery stations or other operations buildings.Being an Area Manager means being on the front lines of our customer promise, ensuring your team delivers customers’ orders on time, by leading a large team of Amazon Associates in one of our fulfillment locations. You will have an opportunity to invest in others and develop a collaborative leadership style, while utilizing the tools, processes, and operations that have helped create the most customer-centric company on Earth.Key Responsibilities:- Coach, manage, and develop a team of 50-100 Amazon associates- Communicate policies to your team and act as the primary information source for the team; maintain compliance and consistency, and take corrective action when needed- Create, manage, and support recognition programs- Support all safety programs and OSHA compliance to ensure a safe work environment for all associates- Ensure procedures are followed for building security and product loss prevention- Partner with the management team to establish and maintain quality control standards- Develop performance goals and targets to achieve customer demand and ensure accuracy and quality

Bachelor’S Degree, Business/Managerial Economics

Education record

Study abroad program through Miami University