Jacob Elkins

Jacob Elkins Email and Phone Number

Sr. Success Operations Analyst @ Klaviyo
Quincy, MA, US
Jacob Elkins's Location
Quincy, Massachusetts, United States, United States
Jacob Elkins's Contact Details

Jacob Elkins work email

Jacob Elkins personal email

n/a
About Jacob Elkins

Experienced customer support specialist with 5+ years of experience ranging from technical support within higher education to technical support in email marketing services. Skilled in complex problem solving, communication, teamwork, HTML, CSS, and design. Currently pursuing a transition into UI/UX design or Product Management.

Jacob Elkins's Current Company Details
Klaviyo

Klaviyo

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Sr. Success Operations Analyst
Quincy, MA, US
Website:
klaviyo.com
Employees:
2895
Jacob Elkins Work Experience Details
  • Klaviyo
    Sr. Success Operations Analyst
    Klaviyo
    Quincy, Ma, Us
    View
  • Klaviyo
    Chatbot Developer
    Klaviyo Oct 2023 - Present
    Boston, Massachusetts, Us
    View
  • Klaviyo
    Senior Product Expert
    Klaviyo Oct 2020 - Oct 2023
    Boston, Massachusetts, Us
    View
  • Klaviyo
    Product Expert
    Klaviyo Aug 2018 - Oct 2020
    Boston, Massachusetts, Us
    View
  • Klaviyo
    Product Expert - London
    Klaviyo Oct 2019 - Apr 2020
    Boston, Massachusetts, Us
    Assisting in building out the support team in our new London Office. Interviewing and training new hires for the role of a product expert.
    View
  • Curry College Tech Center
    Lead Student Help Desk Technician
    Curry College Tech Center Sep 2014 - May 2018
    • Communicated and worked with students and faculty to determine technical symptoms, discover probable causes and implement a solution to their problem.• Implemented available updates for computer software and hardware throughout campus.• Trained new employees to communicate and work with students and faculty to efficiently determine issues and solve technical problems.
  • Boston Code Camp
    Presenter
    Boston Code Camp Apr 2018 - Apr 2018
    During this presentation I gave an overview of test driven development, broke down the red - green - refactor cycle and explained some benefits of using TDD.
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  • Travelers
    Software Developer Intern
    Travelers Dec 2017 - Jan 2018
    - Collaborated via paired programming to implement new features to Traveler's Claim Auto and Property Adjusters mobile application using swift/ xcode- Researched and learned web development using JavaScript, HTML, and CSS to create a team pairing web application
  • Massmutual
    Mobile Application Research
    Massmutual May 2017 - Aug 2017
    Springfield, Massachusetts, Us
    Summer Internship -Researched and reported available mobile applications with a focus on an intuitive UI for less technical business travelers.-Discovered available help desk automation tools, documented features and benefits of each tool, and recommended two solutions that best fit to the company's needs. With management approval, tested the two recommended solutions and selected the best solution for the company's needs.
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  • Akamai Technologies
    Progressive Web App Conference
    Akamai Technologies 2017 - 2017
    Cambridge, Ma, Us
    Progressive Web App training day of talks and hands-on code labs.
    View
  • Microsoft
    Boston Code Camp 26 & 27
    Microsoft 2016 - 2017
    Redmond, Washington, Us
    Professional development conference. I was an attendee and a volunteer for Code camp 26 and 27
    View

Jacob Elkins Skills

Microsoft Office Customer Service Leadership Research Public Speaking Project Management C# Java Visual Studio Eclipse Teamwork Technical Support Social Media Graphic Design Web Development Front End Development Javascript Html5 Cascading Style Sheets Bootstrap Jquery Ajax Git Node.js Communication Time Management Team Leadership Sketch

Jacob Elkins Education Details

  • Designlab
    Designlab
    Ux Design Course
  • Curry College
    Curry College
    Software Development
  • Holyoke High School
    Holyoke High School
    General Studies

Frequently Asked Questions about Jacob Elkins

What company does Jacob Elkins work for?

Jacob Elkins works for Klaviyo

What is Jacob Elkins's role at the current company?

Jacob Elkins's current role is Sr. Success Operations Analyst.

What is Jacob Elkins's email address?

Jacob Elkins's email address is ja****@****iyo.com

What schools did Jacob Elkins attend?

Jacob Elkins attended Designlab, Curry College, Holyoke High School.

What skills is Jacob Elkins known for?

Jacob Elkins has skills like Microsoft Office, Customer Service, Leadership, Research, Public Speaking, Project Management, C#, Java, Visual Studio, Eclipse, Teamwork, Technical Support.

Who are Jacob Elkins's colleagues?

Jacob Elkins's colleagues are Alexa Joerin, Angela Jeyarajah, Nelson Haung, Rónan Harty, Kat Ramos, Faith Ini, Jennifer Soloperto Cpa, Mba.

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