• Streamlined hiring process supporting both high volume recruiting and corporate recruiting needs; engaging/screening over 500 candidates weekly and managing staffing across 30 sites.• Handle full life cycle Talent Acquisition efforts through offer letter and onboarding.• Third-Party Vendor Management - partnering with our vendors for establishing our new sites across the country.• Program Manager for accounts payable team and maintaining relationships with current and new vendors. Managing Bill.com and streamlining existing and new financial processes.• Subject Matter Expert in Paycom for recruitment processes.(our HRIS/ATS) and maintaining staffing level percentages that I have set for our team.• Coordinate and manage virtual hiring events across multiple time-zones for new location staffing.• Source and recruit management for new locations and corporate positions.• Develop and train with Director Of Operations, new hiring managers on hiring processes and best practices.

Identified the need for, and built out, a streamlined hiring process supporting both high volume recruiting and corporate recruiting needs; engaging/screening over 500 candidates weekly and managing staffing across 30 sites.• Became a Subject Matter Expert in Paycom (our HRIS/ATS) and have increased company-wide staffing levels from 84% to over 94%. • Have proactively engaged candidates throughout the full life cycle of our recruitment process: prospecting, screening, interviewing, and sending out offer letters - while providing feedback and training to our hiring managers to ensure a positive candidate experience.• Created Standard Operating Procedures and Best Practices for Talent Acquisition Team and Hiring Managers to ensure we exceed company staffing goals.• Created process that reduced "time to schedule" from over 14 days to under 7 days. Created workflow and escalation process that reduced " time to offer" from over 14 days to less than 24 hours from the day of interview.• Created automated “ticketing system” for job requisitions, reducing our staffing approval wait time from 7+ days to less than 4 days, and implemented a "Pooling Req" system to reduce applicant generation from over 2 days to less than 24 hours.• Created and implemented communication tools that reduced “time to first contact”, from over 2 days to less than 24 hours, ensuring consistent and exceptional communication with all applicants.• Created and conduct all training of hiring managers for recruiting best practices in our ATS (Paycom)• Travelled to multiple sites to hold recruiting/hiring events and build University recruiting partnerships.

• Coordinated, scheduled & confirmed over 2,000 multi-step interviews and corresponding details, exceeding the RC average by 34%.• Identified opportunities to improve scheduling efficiencies & candidate experience with data analysis.• Developed, tested & drove process improvement for streamlining all interview steps. Used data to present & gain “buy-in” from stakeholders for org-wide rollout.• Maintained candidate records & job information across Applicant Tracking Systems.• Tracked & updated interview step/recruiting activity records, streamlining impacted stakeholder communication.• Provided post-interview debrief scheduling support & materials.• Monitored candidate pipeline, creating actionable plans to consistently exceed forecasts.• Standardized, trained & supported multi-org stakeholders on processes such as multi-candidate interview events, eliminating escalations.• Onboarded & mentored new RCs/peers on best practices. Created standardized tools to ensure new RCs exceed performance expectations.• Created critical interview scheduling development tools & processes. Conducted classes for 100+ coordinators with 100% post-training satisfaction feedback.• Ensured HR compliance was met for the interview process & partnered with proper stakeholders as needed for escalations.• Stayed current on EEOC compliance. Educated hiring teams with a standardized education doc for EEOC compliance to streamline training across teams.• Drove adoption rates of new & existing tools; Implemented mechanisms to support scalability.• Implemented use of automated phone screen scheduling system. Drove 0% adoption rate to exceed org exceed SLAs (80%) since October 2021. Mirrored process & used data to duplicate process across 7 VPs. Decreased interview scheduling time by 20%.• Designed project to reduce digital waste, provide lift for high-volume lanes, and grow the BR interviewer pool.• A part of 3 SME teams, helped teams with critical interviewing best practices.

• Worked cross-functionally with internal teams to test, implement, and evolve best practices for the physical retail space while using customer obsession to earn trust of teams.• Ensured team had a safe working environment for all staff by creating and implementing best practices for safety and loss prevention. Reduced shrink across organization with use of data collection and process implementation.• Created an approachable and inclusive culture, ensuring all associates had resources to feel empowered and successful on a daily basis. • Created SMART team goals for long term success and adaptability. Worked to meet goals by simplifying and removing barriers by testing, implementing, and executing new scalable processes for the team.• Supported growth and development of associates, providing opportunities to grow and enhance skills for future advancement and opportunities. • Drove multi-store performance by focusing on talent onboarding and development to ensure individual success, driving overall store performance to meet goals.• Piloted and launched scalable processes, including a new digital subscription process which helped develop goals and best practices for the entire organization.

• Completed daily account analysis of account and translated information for clients.• Partnered with stakeholders to understand needs to reach account goals.• Sought to understand current needs of clients and helped them reach their goals within account. • Partnered with internal teams to help retain clients, escalating issues if needed.• Provided support and assistance with account analysis and fraud detection of all accounts. Used sound judgement to protect business and client accounts.• Consistently surpassed all sales tiers monthly; achieved top customer service marks across the market.• Worked with the team to form a dedicated customer service team with implementation across the company.• Onboarded and trained all new hires, leading all training meetings across four stores within the territory to refresh training with representatives, ultimately building clientele.