Jacob Fields Email & Phone Number

Charlotte, NC, US

Stamford, Connecticut, US

Strategic leader with eleven years of Telecommunication experience bridging business process with technology and continuous improvement to drive efficiency and profitability using Six Sigma, Lean, Agile and Waterfall frameworks. Delivering innovation by leveraging technology to improve business results and customer experience. A results-driven.

Stamford, Connecticut, US

Business Process Improvement Leader with a passion for building effective teams to develop and implement sustainable strategies. A strategic thinker with over eight years of experience in the telecommunication and information technology industries, leading teams through transformational change and creating operational efficiencies throughout the.

Stamford, Connecticut, US

Provide insights and process improvement recommendations to improve operating efficiencies and reduce future customer and internal organization friction. Achieved through investigating, analyzing, measuring, improving, and optimizing business processes that impact our operations and the overall customer experience. Manages direct report analysts that.

Stamford, Connecticut, US

Leads and supports major initiatives that help the Process Reengineering team goal to combine the Voice of the Customer and Voice of the Process to provide a clearer understanding of Customer issues and drive improvements. Creating data driven analysis and executive presentations with impact - identifying trends and occurrences in the data and translating.

Stamford, Connecticut, US

Responsible for working with executive leadership to determine prioritization and successful implementation of key initiatives, by uncovering business requirements, while providing executive summarization to a wide audience on multiple levels across the Charter Communications (Formally Time Warner Cable) enterprise. Prepare presentations on business.

Stamford, CT, US

Provide Time Warner Cable's Operations team with support relating to implementation of projects, communication of new products, process and procedure changes, pricing changes, regional initiatives, billing system changes, and any other changes that impact the Operations team.

Stamford, CT, US

Provide support to the Regional Telesales Group in a manner consistent with Time Warner Cable policies and procedures, quality standards, customer needs, and applicable local, state and federal regulations. Interact with Telesales Agents via phone and email communications with the main intent to provide assistance with work order entry and customer issues..

Stamford, CT, US

Providing a wide variety of information to customers, i.e. products and services, programming, rates, billing, technical assistance and order scheduling. Also providing alternate options of packages or retention offers to maintain existing customers. Knowledge of all Time Warner Cable features and benefits of products and services.

Coordinating resources across multiple projects, managing the budget for assigned project(s), monitoring project progress (risks & issues), adjusting resources and priorities accordingly, review and manage approval for change orders, preparing and presenting progress reports for management, collecting, documenting, and archiving all required development.

Norwalk, Connecticut, US

Manage team of four distributors to service downtown Charleston and Mt Pleasant market. Build relationships with Retail Store Managers ranging from convenience stores to large mass merchants. Negotiating and selling additional locations, space, displays, and products. Placing orders, reviewing new products, forecasting product needs based on promotions..

Horsham, Pennsylvania, US

Manage team of two distributors to service Lexington SC market. Build relationships with Retail Store Managers ranging from convenience stores to large mass merchants. Negotiating and selling additional locations, space, displays, and products. Placing orders, reviewing new products, forecasting product needs based on promotions. Successful business.

Master Of Project Management

Bachelor Of Science In Management, Project Management