Jacob Fields Email & Phone Number

Charlotte, Nc, Us

Stamford, Connecticut, Us

Strategic leader with eleven years of Telecommunication experience bridging business process with technology and continuous improvement to drive efficiency and profitability using Six Sigma, Lean, Agile and Waterfall frameworks. Delivering innovation by leveraging technology to improve business results and customer experience. A results-driven, collaborative leader with a demonstrated history of success leading transformation with cross-functional teams to deliver innovation and growth within Spectrum. Leads BPI project and analysis teams for customer journey documentation, opportunity identification, and collaboration with business partners. Present and gain EVP/GVP/SVP level audience approval and direction for BPI initiatives. Responsible for the Intake function within the BPI team, coordinating all new requests, triaging for approval, and tracking status. Responsible for all BPI weekly, monthly and year end reporting. Providing project status insights, team capacity breakdown and project completion volume to measure end of year goals. Defines and implements internal team project and analysis processes to further streamline and strategically enhance the BPI team. Coordinates and identifies organizational process improvements with our business partners in Customer Service SMB/Resi, Product, IT Agent Desktop tools, Supply Chain, Billing, Regulatory and Digital Services.

Stamford, Connecticut, Us

Business Process Improvement Leader with a passion for building effective teams to develop and implement sustainable strategies. A strategic thinker with over eight years of experience in the telecommunication and information technology industries, leading teams through transformational change and creating operational efficiencies throughout the organization. Skilled at building high-performance teams who collaborate across lines of business and divisions within the company.Leads BPI project and analysis teams for customer journey documentation, opportunity identification, and collaboration with business partners. Present and gain EVP/SVP level audience approval and direction for BPI initiatives to improve our company. Responsible for the Intake function within the BPI team, coordinating all new requests, triaging for approval, and tracking status.

Stamford, Connecticut, Us

Provide insights and process improvement recommendations to improve operating efficiencies and reduce future customer and internal organization friction. Achieved through investigating, analyzing, measuring, improving, and optimizing business processes that impact our operations and the overall customer experience. Manages direct report analysts that support major initiatives that help the Process Reengineering team goal to combine the Voice of the Customer and Voice of the Process to provide a clearer understanding of Customer issues and drive improvements. Creating data driven analysis and executive presentations with impact - identifying trends and occurrences in the data and translating the findings into various mediums including text, charts, graphs, displays, tables. Provide detailed process mapping and impact measurement to executive leadership. Document customer issue, root cause and proposed process recommendation to improve future state. Present all discoveries to leadership and determine next steps.

Stamford, Connecticut, Us

Leads and supports major initiatives that help the Process Reengineering team goal to combine the Voice of the Customer and Voice of the Process to provide a clearer understanding of Customer issues and drive improvements. Creating data driven analysis and executive presentations with impact - identifying trends and occurrences in the data and translating the findings into various mediums including text, charts, graphs, displays, tables. Managing intake of requests to Process Reengineering team, organizing and working with leadership to prioritize activities and projects. Supports all scheduled and non-recurring information needs of the business users, from front line employees to executive leadership. Leads requirements gathering and analysis sessions with business/end users. Work as liaison between customer care and IT as needed to support process changes. Leading Process Reengineering team in successful delivery of projects across the enterprise.

Stamford, Connecticut, Us

Responsible for working with executive leadership to determine prioritization and successful implementation of key initiatives, by uncovering business requirements, while providing executive summarization to a wide audience on multiple levels across the Charter Communications (Formally Time Warner Cable) enterprise. Prepare presentations on business performance, trends, and initiatives. Utilize analysis of data, trends, and business knowledge to recommend new initiatives or projects to drive KPIs and meet departmental sales goals. Manage and envision application design as Product Owner to produce streamlined processes across the enterprise for Sales, HR and Operations. Lead operational enterprise projects within programs supporting company goals.

Stamford, Ct, Us

Provide Time Warner Cable's Operations team with support relating to implementation of projects, communication of new products, process and procedure changes, pricing changes, regional initiatives, billing system changes, and any other changes that impact the Operations team.

Stamford, Ct, Us

Provide support to the Regional Telesales Group in a manner consistent with Time Warner Cable policies and procedures, quality standards, customer needs, and applicable local, state and federal regulations. Interact with Telesales Agents via phone and email communications with the main intent to provide assistance with work order entry and customer issues. Serve as an intermediary between sales force and other Time Warner Cable departments to gain resolution on work order related matters to ensure work order accuracy and completion.

Stamford, Ct, Us

Providing a wide variety of information to customers, i.e. products and services, programming, rates, billing, technical assistance and order scheduling. Also providing alternate options of packages or retention offers to maintain existing customers. Knowledge of all Time Warner Cable features and benefits of products and services.

Coordinating resources across multiple projects, managing the budget for assigned project(s), monitoring project progress (risks & issues), adjusting resources and priorities accordingly, review and manage approval for change orders, preparing and presenting progress reports for management, collecting, documenting, and archiving all required development artifacts, & ensuring technologies are integrated properly to support solution projects.

Norwalk, Connecticut, Us

Manage team of four distributors to service downtown Charleston and Mt Pleasant market. Build relationships with Retail Store Managers ranging from convenience stores to large mass merchants. Negotiating and selling additional locations, space, displays, and products. Placing orders, reviewing new products, forecasting product needs based on promotions. Successful business planning and implemented actionable ways to grow distribution business with a gross sales of 850k annually. Sold business in 2009.

Horsham, Pennsylvania, Us

Manage team of two distributors to service Lexington SC market. Build relationships with Retail Store Managers ranging from convenience stores to large mass merchants. Negotiating and selling additional locations, space, displays, and products. Placing orders, reviewing new products, forecasting product needs based on promotions. Successful business planning and implemented actionable ways to grow distribution business with a gross sales of 425k annually. Sold business in 2009.

Master Of Project Management

Bachelor Of Science In Management, Project Management