• Provides advisory services, know-how and expertise on various products and processes handled by Operations.• Identifies sources of risk and strategically applies mitigating strategies using various methods and tools.• Resolve complex inquiries and escalations where expertise is required to interpret policies, guidelines, and/or processes• Serves as a key subject matter expert and mentor to other more junior level employees and delegates appropriately.• Carries out activities that are large in scope, cross-functional and technically difficult.• Interfaces with internal and external clients to provide operational and administrative support as needed.• Personally recognized during our company’s yearly review by a sensitive client for high level of attention to their account activity.• Piloted the implementation of macro-utilization to increase the efficiency of the Corporate Action Trade Reorganization process by 50%.

• Coach for High School football, Junior High soccer, and developed the varsity weightlifting program.• Handled parent communication and team schedule coordination.

• Developed an improved method of company outreach for high volume cold calling, providing increased quality leads and higher sales effectiveness. • Prospected potential clients, cold called daily, and negotiated offer terms.

• Warehouse manager overseeing day-to-day operations, including shipping, hiring, and management of approximately 30 employees ages 16 to 65. • Ensured effective team building and employee discipline