Jacob Mcgregor Email & Phone Number

Rockville, Maryland, Us

• Utilized a SIEM to proficiently analyze system logs to identify potential security threats, anomalies, and breaches, ensuring timely detection and response to security incidents.•Administered a risk management platform responsible for facilitating the transmission, collection, and initial evaluation of vendor risk assessments, guaranteeing compliance with the organization's and clients' security standards.• Conducted regular audits using an Endpoint Protection Platform to assess computer systems' adherence to security standards, identifying and addressing any non-compliant areas in a timely manner.•Utilized an Endpoint Detection and Response solution to proactively monitor security alerts and events, ensuring the protection of critical systems and data.

Frisco, Texas, Us

• Completed technical and special projects such as mass upgrading devices from Windows 7 to 10 and assisting with server migrations.• Applied remote management software, ConnectWise Automate, to remotely troubleshoot Windows, MacOS, and printer issues.• Updated and maintained shared documentation with common and special client issues to increase efficiency and productivity of the team by allowing for timelier resolution to tickets.• Utilized Active Directory, Group Policy, and Office 365 to manage user access for clients.• Updated and maintained shared documentation with common and special client issues to increase efficiency and productivity of the team by allowing for timelier resolution to tickets.

Houston, Texas, Us

• Promoted from Wardrobe Consultant to Assistant Manager II within three months.• Consistently hit and exceeded sales goals by 20%.• Responded to all customer inquiries thoroughly and professionally, and recommended merchandisebased on their needs and preferences.• Developed positive customer relationships through friendly greetings and excellent service.• Organized racks and shelves to maintain the visual appeal of the store.• Responsible for closing, opening the store, counting cash drawers, and making bank deposits.