Jacob Mcgregor Email & Phone Number

Rockville, Maryland, US

• Utilized a SIEM to proficiently analyze system logs to identify potential security threats, anomalies, and breaches, ensuring timely detection and response to security incidents.
• Administered a risk management platform responsible for facilitating the transmission, collection, and initial evaluation of vendor risk assessments, guaranteeing compliance with the organization's and clients'.
• Conducted regular audits using an Endpoint Protection Platform to assess computer systems' adherence to security standards, identifying and addressing any non-compliant areas in a timely manner.
• Utilized an Endpoint Detection and Response solution to proactively monitor security alerts and events, ensuring the protection of critical systems and data.

Frisco, Texas, US

• Completed technical and special projects such as mass upgrading devices from Windows 7 to 10 and assisting with server migrations.
• Applied remote management software, ConnectWise Automate, to remotely troubleshoot Windows, MacOS, and printer issues.
• Updated and maintained shared documentation with common and special client issues to increase efficiency and productivity of the team by allowing for timelier resolution to tickets.
• Utilized Active Directory, Group Policy, and Office 365 to manage user access for clients.

Houston, Texas, US

• Promoted from Wardrobe Consultant to Assistant Manager II within three months.
• Consistently hit and exceeded sales goals by 20%.
• Responded to all customer inquiries thoroughly and professionally, and recommended merchandisebased on their needs and preferences.
• Developed positive customer relationships through friendly greetings and excellent service.
• Organized racks and shelves to maintain the visual appeal of the store.
• Responsible for closing, opening the store, counting cash drawers, and making bank deposits.