- Conducted comparative analysis of residential and retail service offerings and provided strategic recommendations for each sector, with financial feasibility analysis, and presented these findings to management in the operations department- Conducted market research with a small team in relation to our loyalty programme (with an emphasis on the food and beverage sector) and residential portfolio, delivering recommendations for loyalty programme app, events, and marketing improvements, as well as a data-driven AI leasing agent complemented by a unified resident portal- Presented findings of the team project to the executive board, winning first place amongst the intern class for our data-driven AI leasing agent and resident portal solution- Product tested loyalty programme complimentary parking system

- Assisted and guided customers in product selection for durable, large, high-ticket items- Consistently exceeded sales goals- Utilised CRM for customer service and sales, helping ensure total customer satisfaction after purchase- Proactively obtained and engaged with leads to drive sales in store and online- Recorded and maintained data related to inventory, revenue, item retail values, and sales goals

- Handled very high volumes of customer returns, curbside and counter pickups, and exchanges- Flexibly assisted throughout the store as needed, including sales and order fulfilment - Acted as a point of contact between other employees, customers, and shipping partners regarding order status- Consistently maintained an excellent service standard, regularly receiving positive customer comments- Processed and repackaged inbound orders

- Assisted in data entry, client relations and contact, virtual event planning, hosting meetings- Coordinated and conducted operational activities that would typically be held in person entirely online due to COVID-19 pandemic