Jacob Gannon Email & Phone Number

Renton, Wa, Us

Renton, Washington, United States

Responsible for managing the Critical Orders team (Supplier Management Analysts) and working with Kenworth and Peterbilt divisions to maximize Uptime for our dealer network and their customers through the Truck Down and Expedite process.

Renton, Washington, United States

Managing the Customer Center Payments and Feedback/Account Management Team. These groups are responsible for many of the administrative functions and escalations that support the Customer Center. This role has provided many opportunities to improve task efficiency and to improve communication with customers, dealers, and vendors.

Renton, Washington, United States

Responsible for department quality and new agent training, ensuring the Customer Center provides world class support to our customers.

Renton, Washington, United States

This role allows me to develop my Salesforce skills and as well as my ability to assist the customer in time sensitive situations. It involves assisting PacLease operators and Fleet Managers with their service at PACCAR dealers, onboarding new fleets, updating fleet profiles used to set up service at dealers, adding truck information with the Salesforce Data Loader tool, and improving my all around Salesforce skills as an admin.

Kirkland, Wa

Applied previous experience with KPC to cultivate proactive volunteer management, event planning, and team leadership to enhance the patron experience during concerts, theater performances, and local business meetings. Salesforce.com is used to manage patrons, volunteers, purchase orders, and daily events.

Kirkland, Wa

Adapted customer service skills and a knowledge of KPC to create an elegant environment that meets the needs of donors, board members, and patrons of KPC. Delegates responsibilities to volunteers and interacts with patrons as well as performers. Uses excel and financial accounting to balance sales and budgets.

Kirkland, Washington

Implement marketing plan for the 2015-2016 season through email marketing, social media, and other forms of online promotion. Research new opportunities for promotion in the area and what forms of marketing work for similar organizations so that the 2016-2017 season may be marketed more effectively.

Kirkland, Wa

Developed customer service skills to meet the diverse needs of a well-established company whose main goal is to produce quality care for their customers. Areas of development include: Client Relations, Prospecting, Marketing Strategies, Customer Service, Executive Support, Administrative Work, and Policy Review Services.

Kirkland, Wa

Use social media platforms such as Instagram to promote the visual appeal of Leda Art Supply products as well as their applicability to everyday life. Uses programs like CuraTapp and Canva to distribute quality art work.

Bachelor Of Business Administration (B.B.A.), Administration And Marketing

Activities and Societies: College of Business, Delta Mu DeltaJunior and Senior Year.

Associate’S Degree, Associate In Arts & Sciences

Activities and Societies: Graduated with High DistinctionFreshman and Sophomore Year. Concentration on Business Administration Courses.