Providing maintenance for multiple properties including all landscaping and repairs of external and internal units to code.• Dealing with all business aspects of properties included but not limited to: budgeting, tenant relations, preparing documentation to local tribunal guidelines, ensuring on time payments, organization and preparation of business taxes.• Responsible for increasing tenancy and income.• Building tenant and neighbourly relationships.• Issue resolution between tenants.

Provincially certified as an Ambulance Communications Officer.Ministry certified with a Restricted Radio Operator’s Certificate.FleetNet trained and certified.Knowledgeable in MOHLTC guidelines and SOP. Managed constant changing Ambulance/paramedics resources for 7 counties.Ensured timely pick up of scheduled/emergency patient transfers. Communicated assistance requirements to ORNGE, police & fire.Managed emergency caller requests for Ambulances and gave (PAI) pre-arrival instructions to callers.Documented, tracked and communicated all vehicle movement.Managed complex resource problems. Used complex computer aided-dispatch equipment to locate callers, input caller information and log/track resources. Informed Duty Managers of staffing issues, major offload delays and shift irregularities.

Managed 3 separate accounts for Capital One (personal, small business and escalations).• Conducted weekly coaching sessions to develop and review performance and responsible for annual performance reviews.• Weekly communications with internal Corporate Clients to share best practices and strategies, which resulted in process improvements.• Assisted with on-boarding of new telephone specialists to provide an exceptional customer and employee experience.• Focused on floor presence and on spot coaching to support employees.• Launched over a half dozen system software/hardware integrations.• Handled all areas of progressive discipline, including terminations.• Coached agents to consistently exceed all objectives/metrics.• Accepted ownership of customer concerns and lead the negotiations and resolutions of significant customer issues.• Understood and met the needs of customers by providing them with appropriate advice, products and services, including educating specialists on tools that assisted them in maximizing customer loyalty.• Effectively communicated with all other internal departments to ensure optimal operational performance.• Demonstrated commitment to providing exceptional customer service with a focus on providing sound advice and recommendations.• Ensuring call center compliance to federal/Capital One policies and procedures, fulfillment, professionalism and accuracy of information given during calls.• Reviewing/follow up on any questionable account activity and communicating action steps to both customers corporate client.