Service Connected Disabled Veteran Small Owned Business with over 40 years experience in Information Technology ranging from structured wiring through network security to satellite communications/ISP operations.

Work as the primary onsite Engineer to evaluate operations of and resolve problems with complex configurations encompassing VoIP solutions, PBX systems, Microsoft Windows Server networks, security and surveillance integrated Ethernet systems, and a variety of new technologies in the local medical communities. Act on behalf of national ISP to deploy/maintain networks as well as resolve network issues with focus on Adtran devices and their configurations.

Work with sales and managerial staff to coordinate the successful implementation of new systems, enhancements to existing systems, and reconsolidation of current architectures. Provide support to sales, management, and technical staff to ensure proper management of projects. Support over 100 managed service clients while overseeing a team of two technical support representatives. Manage projects ranging from new implementation through total reconstruction.

Provide services such as installing, modifying, integrating, and maintaining commercial off-the-shelf, local, Major Command, and contract developed computer software packages. Integrate, design, modify, upgrade, install, maintain, and repair automated systems, computer equipment, and peripherals. Manage help desk functions including development of diagnostic steps for resolution of software and hardware problems. Initiate problem resolution and prevention and provide technical support… Show more Provide services such as installing, modifying, integrating, and maintaining commercial off-the-shelf, local, Major Command, and contract developed computer software packages. Integrate, design, modify, upgrade, install, maintain, and repair automated systems, computer equipment, and peripherals. Manage help desk functions including development of diagnostic steps for resolution of software and hardware problems. Initiate problem resolution and prevention and provide technical support services, training, and briefings to over 1000 users. Work included on-line telecommunication system configurations including hardware and software technology. Coordinate plans, studies, projects, and reports. Evaluate adequacy of, develop/maintain statistical collection formats, consolidate and analyze data; develop comprehensive reports to further generate project lifecycle tasks and plans for implementation by subordinate groups dependent on scope and timeline. Show less

Provide Tier 1, 2, and 3 support for systems administration and maintenance support. Administer, maintain, and manage user accounts for Windows Server 2003, 2008, and SBS 2003/2008 domains hosting Windows XP, Vista, and 7 operating systems. Manage multiple lifecycle tasks for various projects. Install, manage, maintain, upgrade, and troubleshoot server software including Exchange, SQL, BES, as well as custom medical software. Execute policies and procedures for network utilization and… Show more Provide Tier 1, 2, and 3 support for systems administration and maintenance support. Administer, maintain, and manage user accounts for Windows Server 2003, 2008, and SBS 2003/2008 domains hosting Windows XP, Vista, and 7 operating systems. Manage multiple lifecycle tasks for various projects. Install, manage, maintain, upgrade, and troubleshoot server software including Exchange, SQL, BES, as well as custom medical software. Execute policies and procedures for network utilization and support. Conduct testing to ensure functionality, efficiency, and compliance with current company policies. Work with team members to resolve complex problems. Show less