Jacob Gray Email & Phone Number

Healthcare IT professional with 15+ years of experience in healthcare. • Member of the Nuance Diagnostic Solutions team responsible for supporting the radiology suite of applications (PowerScribe, Primordial, HL7 and affiliated applications).• As the principal product engineer, works closely with internal and external senior management among other teams involved with PowerScribe solutions for driving product success.• Work with and coordinate with Continuing Engineering to prioritize defects and release software• Use knowledge of SQL query/report building to help customers/senior leadership with data mining for analytics purposes• Create various C#/.NET applications (full stack) to help system stability and drive team success/efficiency.• Responsible for the success of the junior members of the Diagnostic Solutions team by improving product documentation and engineer training to improve team efficiency.• Manage the VMWare lab environment• Identify deficiencies in documentation and team knowledge and actively work to remedy it.• Technical Account Manager for multiple sitesCurrently, principal product support engineer at Nuance for the PowerScribe product suite.

Listed skills include Hl7 Standards, Troubleshooting, Windows Server, Hl7, and 13 others.