• Led cross-functional teams consisting of leadership, subject matter experts, and frontline team members to drive to root causes and creative solutions• Managed projects that impacted airport processes and design by establishing clear scope, timelines, and goals• Spread continuous improvement principles and tools across multiple parts of the business• Used DMAIC methodology and Accelerated Improvement Workshops to define problems, measure processes, analyze root cause, implement… Show more • Led cross-functional teams consisting of leadership, subject matter experts, and frontline team members to drive to root causes and creative solutions• Managed projects that impacted airport processes and design by establishing clear scope, timelines, and goals• Spread continuous improvement principles and tools across multiple parts of the business• Used DMAIC methodology and Accelerated Improvement Workshops to define problems, measure processes, analyze root cause, implement solutions, and create long term control plans• Managed interns through projects improving wheelchair handling and kiosk hardware requirement evaluation• Created standardized roles and responsibilities of airport employees and worked with local airports to adjust the daily work of gate agents by use of change management• Oversaw the consistent implementation of employee temperature checks across 11 major airports Show less

• Responsible for maintaining and improving airline standards/processes including connection time (MCT), aircraft ground time (MOGT), passenger check-in standards, and aircraft turn procedures• Evaluated how construction and changes in airport design impacted airline operations and customer experience• Evaluated staffing requirements based on process changes and changes in airline schedule• Designed and performed time studies to answer key business questions• Recruited new… Show more • Responsible for maintaining and improving airline standards/processes including connection time (MCT), aircraft ground time (MOGT), passenger check-in standards, and aircraft turn procedures• Evaluated how construction and changes in airport design impacted airline operations and customer experience• Evaluated staffing requirements based on process changes and changes in airline schedule• Designed and performed time studies to answer key business questions• Recruited new university graduates to the company to continue to build a strong talent pool• Designed or consulted on check-in areas and customer flow for more than 15 airports Show less

o Responsible for development and maintenance of metrics, reports, and scorecards to track performance of supply chain goalso Created and delivered ad hoc information and reports to various groupso Interacted with Tax and Finance consultants for spare parts audits and filing of Freeport Tax Exemptiono Worked extensively with project teams & frontline staff to create headcount requests and inventory strategies

o Managed projects for Meat & Seafood department ($10.5 billion annual revenue)o Developed a timeline for tasks related to developing store modularso Worked as an individual on various supply chain, inventory flow, and other store related projectso Developed a more complete knowledge of Walmart business processes and practiceso Worked with several functions and departments to facilitate conversation across departments

o Managed and maintained a weekly cleaning schedule for the building.o Worked individually, but had to communicate with many people to create the best schedulepossible.o Managed organization and layouto Ensured safety and organization of building hazardso Interacted with people of various backgrounds to help serve their needs

o Managed projects for Bed & Bath department ($3.8 billion annual revenue)o Developed an automated tool to analyze root causes related to excess store inventory o Analyzed item forecasts, constraints, and purchase orders to apply business knowledge to datao Worked with a team to optimize inventory at storeso Used root cause analysis and data analysis to determine errorso Learned about dynamics of a large business and how it affects customers and associates

o Oversaw and evaluated 100 staff memberso Eliminated potential safety risks and personnel conflictso Established systems of safety for extreme situations and oversaw implementationo Gathered data on activity times and staff performance and created solutions based on findingso Created and maintained a daily and weekly schedule to best serve multiple groupso Moved around constantly to examine all aspects of campo Interacted with staff and campers of many diverse… Show more o Oversaw and evaluated 100 staff memberso Eliminated potential safety risks and personnel conflictso Established systems of safety for extreme situations and oversaw implementationo Gathered data on activity times and staff performance and created solutions based on findingso Created and maintained a daily and weekly schedule to best serve multiple groupso Moved around constantly to examine all aspects of campo Interacted with staff and campers of many diverse backgrounds to ensure a quality experience Show less

o Managed cleanliness, safety, and satisfaction of the park and guestso Interacted with hundreds of guests daily from various backgrounds and languages with any information, directions,or assistance they may want or needo Resolved any safety hazards presented and answered all calls about any type of safety concerno Was trained in and ensured the proper training of coworkers in proper safety and riskmanagement procedures