Jacob Heitzman Email & Phone Number

Hitchin, Gb

• Business Process Optimization: Analyzed existing processes, identified issues and made recommendations for improvements. • Stakeholder Management: Ability to assess and understand client needs and communicate recommendations for solution.• Customizations and Integrations: Review and analysis of post-go live integrations for any potential bottlenecks or potential improvements to best business practice.• End-User Training and Support: Provided training support during implementation phase, including management of Task Recordings and Testing.• Project Go-Live Management: Created new legal entity, ensuring all fiscal reporting and client base fully integrated.• Issue Resolution and Escalations: Responded to system related queries, coordinated, when necessary, with LCS and reported back to client to resolve issues.• Experience with Devops, LCS: Familiar with managing project and support through additional Microsoft technologies.

Hitchin, England, United Kingdom

● Oversee team responsible for supporting the delivery of access control solutions● Manage new and existing projects, using Dynamics 2012, from order intake to project completion● Manage monthly support of approximately 200 active projects● Collaborate with internal partners to ensure projects delivered to schedule● Contract management of external general contractors and subcontractors to ensure payment● Reporting of sales forecasting to directors for board updates● Invoice monthly, raise pay applications per contract agreements● Resolve invoicing or pay request disputes

Hitchin, England, United Kingdom

● Create project sales proposal, using sales quotation, to maximize sales targets● Liaise with sales team personnel for any amendments/revisions or health and safety concerns● Communicate with customers to ensure proposal details accuracy● Deliver accepted proposals to project delivery team● Assist project delivery team with any queries related to specified stock or scheduling● Submit reporting, as requested, to monitor productivity and accepted sales proposals

Hitchin, Hertfordshire

● Design the extension or renovation of residential dwellings● Conduct property surveys to accurately draft home plan alterations● Prepare feasibility studies to ascertain project cost, timeframe, and planning requirements as related to client requirements● Present feasibility study to clients and facilitate moving forward to securing of design contract● Assist with preparation of relevant planning drawings and documentation● Submit planning and other statutory and third-party applications● Liaise with planning officers, and other professionals and consultants, to achieve planning consent for client

Portland, Oregon, Usa

● Direct the progress of between two to four multi-family housing developments ● Lead clients through feasibility studies; develop financial models; identify funding sources; coordinate financial work with development team to arrive at go/no-go decision ● Develop and maintain project budgets, including operating proformas, cash-flow statements and other financial models to inform decision making ● Prepare funding applications to secure public financing for projects, as well as, other State and Local Government funding sources ● Negotiate financing agreements for predevelopment, construction, and permanent loans, tax credits, and grant sources ● Coordinate draw processes to ensure funder disbursement requirements are met and projects comply with all regulatory requirements

Yakima, Washington, Usa

● Lead the development of between two to six multi-family housing developments ● Represent client in appropriate project site search and negotiations of purchase ● Develop and maintain project budgets, including operating proformas ● Prepare funding applications to secure project financing; grant writing ● Assemble development team, including Architect and Contractor ● Manage construction oversight; weekly production and operations meetings; resolve project issues as Owner’s Representative ● Secured over 13,000,000 USD for new construction of affordable workforce housing ● Negotiated over 500,000 USD from State of Washington for emergency funds to replace an existing project’s septic system - avoiding displacement of over 100 families ● Lead design efforts for new construction of affordable housing - including site selection ● Implemented largest solar array installation for a workforce housing development in the State of Washington (as of 2011)

Master Of Arts - Ma, City/Urban, Community And Regional Planning

Bachelor Of Arts - Ba, Interior Design

Interior Design