Manage server/computer systems and IT projects.

• Repair, update, and image computers/laptop.• Install/configure email Microsoft exchange 2003/2007/2010.• Use Dameware to manage Active Directory.• Use Dameware RDP, Log me in rescue, and standard remote desktop applications to remote on to computers.• Printer support and maintenance on toners.• Use Any connect Cisco VPN client.• Prioritize helpdesk tickets• Take helpdesk phone calls and support about 16 locations around KS, MO, OK, AR, TX, and etc. • Help support IPhone issues.• Help Backup tapes, when System Administrator is out.• Configure and set IP address for computers on the domain network.• Responsible for research on new software to better work environment.• Manage NOD Antivirus and removal of viruses, spyware, Trojans and etc. with various software.

I provide the following support for our PC team:• Repair and imaged hundreds of computers/laptop.• Install/configure email Microsoft exchange • Installed many different types of software for government departments• Install configured and upgrade operating systems and software, using standard business and administrative packages; modify specific applications for use in operational departments. • Install, assemble and configure computers, monitor, connect network infrastructure and peripherals such as printers, scanners and related hardware; setup new installations and office reconfiguration on site. • Troubleshoot and diagnose problems, repair and perform maintenance on scanners, printers, computers, PDA, and laptops.• Provide technical assistance on services, programs, and computer hardware and software, etc. • Maintain accurate records and logs. • Basic experience with Systems Management Server, Active Directory, and Remote Desktop Applications. • Basic understanding of TCP/IP and Network.• Basic understanding of setting up IP Phones.• Good knowledge of Microsoft Office 2003/2007/2010.• Used Track it/CRM to keep track of work orders and tickets.

I assisted the Computer Technician with the following tasks:• Built and repaired computers and servers.• Installed, assembled and configured computers, monitor, network infrastructure and peripherals such as printers, scanners and related hardware. • Responsible for “RMA” returned defected computer parts under warranty.• Provided technical support to customers. • Traveled to different sites to assist customers with their computer network and issues. • Assist clients with spyware/virus removal.• Help maintain website selling products and equipments.