Jacob Hiller Email and Phone Number

• Leveraged Excel and analytical skills, by interpreting 117 loan modifications and determining whether they classified as a Financial Difficulty Modification, through collaboration with managers and Corporate Finance Team, ensuring all loans are accurately represented• Demonstrated understanding of directional reserves, by both writing a 42-page memo and an accompanying presentation outlining changes for 2Q23, updating all employees on changes to the directional reserve• Developed long-lasting connections with executives, managers, and rotationals by participating in 15+ networking opportunities throughout various departments, resulting in increased knowledge of the company and industry

• Utilized customer service skills, by serving as a resource for customers, providing the benefits and drawbacks of specific apparel and footwear, referring them to Nike.com if their criteria are not met, generating $250+ weekly in online sales revenue• Maintained knowledge of various store departments, learning aspects of 150+ different pieces of footwear, ensuring consumers are informed, increasing customer satisfaction and sustained brand credibility• Connected with customers, registering 20+ customers weekly for Nike+, enabling them to receive 10% off in store with the Nike App, resulting in marketing opportunities, increased unit sales, and customer retention

• Served as first point of contact for 150+ guests, both in person and over the phone, providing a positive customer experience, ensuring customer retention, and upholding company image• Arranged floor plan before each shift, plotting 10+ previously taken reservations and recording new ones, making sure every reservation gets approximately 1.5 hours and analyzing if we could take walk-ins, allowing for a more efficient flow of the dining room, which maximized the total amount of guests taken, increasing sales

• Maintained a positive turnover rate by promptly bussing, sanitizing, and resetting 45+ tables shortly after guests leave, increasing both total sales and tips• Guaranteed constant work during down time, taking on responsibilities beyond my job description, such as cleaning windows and bathrooms, rolling silverware, and running food, which allowed servers, hosts, and managers to focus on guests, leading to better customer service, building both customer relations, and driving sales