- Write, update, and maintain Puppet modules for internal system configuration management and compliance.- Develop internal tooling in Python- Architect, implement, deploy, and maintain Red Hat Satellite infrastructure across lab and production environments.- Technical lead for internal RHEL 9 deployment and adoption- Automate deployment and configuration tasks with Ansible via Ansible Automation Platform

- Python developer focused on customer-facing support diagnostics tooling, providing a better experience for customers engaged with technical support teams- Lead upstream maintainer for sos (sosreport, sos-collector, etc..), a diagnostic data collection utility for Red Hat Enterprise Linux- Maintainer for the Red Hat Enterprise Linux Support Tools container image, used as the backing image for the CoreOS toolbox utility- Maintain the GCP / GCE environment used for CI/CD testing for internal supportability team and upstream community developers- Build and maintain GCE images for use in CI/CD testing across multiple RHEL versions and product deployments/integration testing- Experienced with Ansible

- Expert in enterprise virtualization environments including Red Hat Enterprise Virtualization (RHEV), KVM, libvirt, etc..- Primary contact for support of containerization products including Podman, Buildah, Docker, RHEL Atomic Host, and Kubernetes.- Maintainer of customer-facing support tools container image for Red Hat Enterprise Linux and Atomic Host.- Upstream co-maintainer of primary support tool, sosreport.- Author and maintainer of sos-collector, a quality of life tool for customers engaging with technical support.- Experienced with networking infrastructure- Experienced with python- Familiar with AWS EC2

Maintained technical service departmentAssembled systems to clients' specific needsRepaired computers for clients in a timely fashionTrained new technicians and sales associatesActed as senior resource for other technicians in repair of customer systems

- Monitored global corporate and retail networks for outages and performance issues. - Monitored server connectivity and functionality across multiple global data centers- Performed regularly scheduled reboot cycles for application and infrastructure servers- Engaged carrier support for MPLS networks.

Managed tech department of store.Order inventory weekly.Trained new technicians and sales associates. Acted as senior resource for other technicians in repair of customer systems.