Jacob Hyde Email & Phone Number

Bear, De, Us

New York, Ny, Us

Senior Software Engineer working on new feature delivery in the fraud and disputes product area.Experience includes:-Migrating a batch from linux to cloud infrastructure, reducing batch runtime from 6 hours to 30 minutes-Transitioning to Kafka event based architecture-Cross-product collaboration-Vulnerability remediation-NoSQL to RDBMS migrations-Mentoring junior engineers-Collaborating with business partners to set goals and prioritization

New York, Ny, Us

Java developer for a Pega based fraud case management application processing 20,000 cases per day. Currently leading the migration of the customer contact architecture from the legacy batch system to cloud hosted, event based Kafka microservices.

New York, Ny, Us

As a Site Resiliency Engineer, I partnered with development teams to increase the stability of production environments by performing activities such as:- Creating, grooming, and tracking non-functional requirement stories into the backlog of development teams to ensure a smooth transition into the production environment - Leading the monitoring uplift initiative across a suite of 20 applications to ensure they are onboarded to the appropriate tools and contain the information necessary to create alerts and dashboards- Responsible for security management activities across a portfolio of 40 applications - this includes privileged access account management, certificate management, RSA key management, and ad hoc events such as DNS flag day- Provide application SME knowledge for high priority incidents and change management to remediate issues as quickly as possible and prevent any downtime as a result of change related activities

New York, Ny, Us

As a Production Support Analyst, I am responsible for maintaining stability of applications in the customer facing environment. As part of this role, I performed the following activities:- Reviewed and approved change plans, coordinated resource availability to perform changes, and planned simulated Disaster Recovery events- Created proactive alerts in multiple monitoring tools such as Splunk/Wily Introscope to proactively detect issues- Lead privileged access account management across a portfolio of 40 applications, including activities such as manual password management, safe migrations, and break remediation- Partnered with development teams to develop and groom backlog items to improve environment stability which resulted in a year over year ticket reduction of 33%- Served as front end shift lead, acting as an escalation point and being responsible for mitigation of all high priority issues

New York, Ny, Us

Worked as a SharePoint developer to provide the appropriate resources to teams responding to high priority incidents. I also developed a dynamic survey to collect information from 30+ developments regarding a legacy database exit. I then developed an Excel macro from scratch in VBA to lookup which applications interfaced with certain tables and vice versa based on the survey results.