Jacob Idinye Email & Phone Number

Newfoundland And Labrador, Canada

Work order/Maintenance duties: - Using Microsoft Excel, I analysed our cleaning charges to create a cost analysis report (summary dashboard) for the year 2022.- Source quotes for capital projects – road renovations, water line replacements, Intercom upgrades, etc.- Set-up new vendors by compiling insurance documents, payment forms, and workers compensation letters.- Create capital work orders/ Unit renovations & issue purchase orders to contractors.- Schedule Annual and… Show more Work order/Maintenance duties: - Using Microsoft Excel, I analysed our cleaning charges to create a cost analysis report (summary dashboard) for the year 2022.- Source quotes for capital projects – road renovations, water line replacements, Intercom upgrades, etc.- Set-up new vendors by compiling insurance documents, payment forms, and workers compensation letters.- Create capital work orders/ Unit renovations & issue purchase orders to contractors.- Schedule Annual and bi-annual building inspections and upgrades with contractors i.e., fire equipment inspections, plumbing inspections, sprinkler head upgrades, etc.- Audit contractor invoices, expense forms, mileage sheets & utility invoices before final processing and payment.- Create notices for emergency work orders and repairs.- Consult our internal financial reports to accurately code expense forms and major renovations with their respective budget lines.HR duties: - Assisted in preparation and and submission of employee time and expense reports.- Created a task checklist and trained previous property administrators.- Taught new employees how to use our maintenance software to file Work orders on Yardi.- During this period of Covid-19, I have ordered uniforms and PPE for staff members, and I also requested ROE (record of employment) forms if needed. - Distributed training packages to resident managers and maintenance staffTenant relation/Data entry Duties: - I process PAP (pre-authorized payment) applications and cancellations, security deposit refunds, and cheque requests for current and former tenants. - Use customer relationship management system (CRM) to process land lease applications for new Manufactured Home communities (MHC).- Format and send formal letters to tenants and income support subsidiaries like Eastern health, Newfoundland housing (NLHC), and Advanced education skill and labor (AESL). - Reviewed contractor ledgers during payment disputes or inquiries. Show less

Newfoundland And Labrador, Canada

• Confirmed appointments, communicated with clients and updated client records.• Managed multiple tasks and met time-sensitive deadlines.• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.• Completed Data entry entry for maintenance inquiries and leasing documents .• Provided callers with address, directions, company website and related information.• Created and maintained excel sheets for the maintenance… Show more • Confirmed appointments, communicated with clients and updated client records.• Managed multiple tasks and met time-sensitive deadlines.• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.• Completed Data entry entry for maintenance inquiries and leasing documents .• Provided callers with address, directions, company website and related information.• Created and maintained excel sheets for the maintenance supervisor and regional manager. Examples include purchase order corrections, appliance & uniform inventory, and yearly salt logs.• Distributed training packages to resident managers and maintenance staff. If needed, provided technical support during in-office training on ADP.• Corresponded with income support subsidiaries like Eastern health, advanced education & skills (AESL) and Newfoundland housing (NLHC) on behalf of tenants. • During the peak of Covid-19, I ordered and maintained uniforms and P.P.E for staff members.• Perform routine administrative duties such as filing, maintaining form supply, prepare correspondence, notices, letters to tenants (mail, faxes, email, etc.) as required. Show less

Newfoundland And Labrador, Canada

As an account service specialist, i retain Sprint customers who decide or threaten to take their business elsewhere. During each escalation, I position solutions such as price-plan changes, troubleshooting, hardware upgrade options, payment arrangement options, and one time credits to prevent customers from leaving Sprint. Based on the requirement and tenure of our customers, i disclose any deals, offers, and promotions we have at Sprint. I also ensure customers are aware of self-serve options… Show more As an account service specialist, i retain Sprint customers who decide or threaten to take their business elsewhere. During each escalation, I position solutions such as price-plan changes, troubleshooting, hardware upgrade options, payment arrangement options, and one time credits to prevent customers from leaving Sprint. Based on the requirement and tenure of our customers, i disclose any deals, offers, and promotions we have at Sprint. I also ensure customers are aware of self-serve options we have on sprint.com and on the sprint app. For certain customers, i can provide a walk-through demonstration on how to use the self-serve options at Sprint. Show less

Newfoundland And Labrador, Canada

I provide telecommunication services to Rogers customers. My responsibilities include answering inquires about billing, price plan options based on average usage, equipment changes and upgrades. Other responsibilities include initiating payment arrangements, creating new accounts, troubleshooting network issues, and completing transfer of ownership requests. As a representative, I also educate customers on the self serve options on the website and the Rogers app. However, in order to make… Show more I provide telecommunication services to Rogers customers. My responsibilities include answering inquires about billing, price plan options based on average usage, equipment changes and upgrades. Other responsibilities include initiating payment arrangements, creating new accounts, troubleshooting network issues, and completing transfer of ownership requests. As a representative, I also educate customers on the self serve options on the website and the Rogers app. However, in order to make major changes on accounts, I must implement company policy on every occasion. Show less

25 Commonwealth Avenue, Mount Pearl, Nl

I attend to customers by taking orders at the lobby and in drive-through.I take down deliveries with the company phone, and package each meal when ready for dispatch.I engage in daily promotional activities by informing customers about our online surveys and discounted meal choices.I maintain the hygiene and appearance of the store.

Canada

Actively approached customers to inform them about Canadian tire's Triangle master card.I would then Sign-up interested customers for the Triangle master card or gas advantage master card.Approved customers would get a temporary card which would be used to pay for their gas purchase.

Newfoundland And Labrador, Canada

I filed tax return documents for low income workers and university students.I used the u-file software to enter personal data of workers and students for tax filling purposes.To the best of my knowledge, I answered questions about document checklists and deadline submission dates.I provided excellent customer service by engaging in active listening and participating in small talk when necessary.

Bachelor Of Science - Bs, Psychology

Food Science

Activities and Societies: High school certificate/diploma