Jacob Jackson Email & Phone Number

• using data entry and analysis to monitor and manage the following: - employee performance - employee activity - service levels - volume of calls - staff sickness/time off• rota planning and scheduling for two offices, including authorising requested annual leave and arranging shift/break patterns • arranging team meetings, 1-1s & training sessions • providing administrative assistance to team managers • using excel daily • helping health professionals with claims

• customer service on behalf of DWP• appointment scheduling • providing a service in line with policies and regulations in place • respond to claim queries and complaints • accurate and timely call note taking • training • administrative duties

A Levels, Business, Law & It

Btec Level 3 Diploma In Customer Service, Customer Service Support/Call Center/Teleservice Operation