Jacob Mitchell Email & Phone Number

Colorado, United States

Ramstein Air Base, Rhineland-Palatinate, Germany

- Managed a $19.5 million enterprise virtual infrastructure as part of a 50-member team, providing private cloud resources serving 46K users across 121 locations.- Configured and maintained 5 vCenter servers, 149 ESXi hosts, and 40 network storage devices.- Directed and mentored a diverse team of 25 members, managing daily operations, troubleshooting network issues, and successfully executing complex IT projects.- Played a crucial role during Operation Allies Rescue by rectifying a critical network outage impacting 35K refugees.- Led a dedicated 5 member team and performed an upgrade of 5 vCenters from version 6.7 to 7.- Identified and deployed a Linux vulnerability scanning solution on 31 enterprise servers running SUSE Linux Enterprise Server 12, reducing the manual security compliance checks by 50%.- Guided a specialized team to resolve a high-priority storage fault, resulting in the successful upgrade of 6 Dell network storage devices, ensuring data integrity and system performance.- Revolutionized and standardized technical documentation processes for the entire Air Force, ensuring clarity, consistency, and compliance.- Acted as the primary instructor and assessor for a team of 47 members, ensuring they met the rigorous standards required to operate on advanced systems.- Maintained operations of enterprise data center equipment, including critical processes such as controlled power-downs and startups.- Led numerous site surveys, playing a crucial role in the strategic planning and execution of data center relocations, ensuring seamless transitions and minimal downtime.

San Antonio, Texas, United States

-Worked in a dedicated 20-member team that was responsible for managing a robust VMwareHorizon VDI environment on vSphere spanning three networks, supporting over 500 users, andensuring optimal performance and accessibility.- Regularly updated and maintained various Windows environments, including Windows 10, Windows Server 2008 R2, and Windows Server 2012 R2, ensuring compatibility and seamless operations.- Led the management, configuration, and maintenance of Red Hat 7 servers while working under a senior Linux administrator, ensuring DoD security compliance.- Designed a Red Hat NVIDIA Grid Licensing server, seamlessly integrating it into the VMware VDI infrastructure to enhance graphics performance and support.- Implemented and upheld ActivU data wall systems in the VMware landscape.- Utilized tools such as Secure Content Automation Protocol (SCAP) and Security Technical Implementation Guide (STIG) viewer for comprehensive vulnerability assessment and mitigation on Red Hat and Windows OS.- Managed the configuration and maintenance of Teradici zero clients for over 1500 endpoints, ensuring consistent user experience across three networks.- Demonstrated versatility in building, patching, upgrading, and troubleshooting a variety of systems, from physical/virtual Red Hat servers to Windows desktops and servers.- Scheduled and performed installation, upgrades, and maintenance for diverse VDI virtual machine pools, optimizing system performance and reliability.- Proactively managed and updated Group Policy Objects (GPOs) for Windows servers, emphasizing system security and organizational policy compliance.

- Led a team of 10 in a fast-paced environment offering dine-in, carry-out, and delivery service, delegating workstation assignments, managing on-the-spot orders, overseeing deliveries, and resolving customer complaints.- Conducted comprehensive training for new employees on workstations, Point of Sale (POS) systems, customer service, phone etiquette, equipment use, food preparation, and menu item creation. - Handled all morning operations including opening procedures such as securing inventory deliveries, kitchen prep, cash management, and setting up the dining room.- Monitored food inventory, identifying restocking needs, and coordinated three weekly deliveries with our supplier.- Managed nightly closing procedures, ensuring cleanliness, proper food storage, cash count, and securing the premises.- Developed in crafting bi-weekly employee schedules to optimize staffing.