❖ Conduct research to develop and maintain media lists for press releases and other distributions❖ Establish and maintain relationships with reporters, radio stations, writers and other media professionals. ❖ Write and edit public relations materials, including press releases, media alerts and fact sheets, in addition to creating content for client social media pages. ❖ Assist with public and private events for clients, including preparation of materials, promotions and event wrap-up.❖ Spearhead communication strategies for different marketing campaigns to help build customer brands.❖ Create and edit short videos and reels for hospitality and nonprofit clients. ❖ Write talking points to prepare clients for live, taped interviews on TV and radio.❖ Pitch stories to print and broadcast media via phone and email.

Researched industry trends, analyzed market conditions and assessed competitor advantages to guide public relations development, while also maintaining branding and communication guidelines.Collaborated with clients to keep internal and external audiences informed on training operations with foreign counterparts.Utilized email analytics to monitor and keep executive staff up to date on training progression for over 3,000 employees, where presentation and communication skills were used to help with creating descriptions for over 40 story boards.Edited social media length photos and longer feature story posts and articles.Managed, edited and approved content to disseminate to relevant audiences via social media (Facebook, Instagram, etc.).Delivered sufficient presentations that translated highly technical concepts for non-technical audiences.Directed daily operations pertaining to photo and video coverage, while supervising administrative personnel on ways to select highlighted candidates as part of the company brand. Provided hands-on video scripting, recording and editing, including the setup of video and photo shoots.within internal teams and produced engaging video content for various platforms, including social media, website and offline events.Drove visibility for leadership/promotion ceremonies.Created image strategies for executive staff and 3,000 employees through photography and videography using Adobe Light Room and iMovie.Supported diversity and executive leadership by creating communication methodologies around holidays, heritage months and key celebrations (Women's History Month, Memorial Day, etc.).Participated in cross-functional collaborations with internal departments to drive innovation and ensure the highest level of operations. Cultivated professional relationships with news networks influencing the government to fund $8,000,000 in training operations.

● Managed the communication, handled correspondence with new and existing clients with the best possible customer service in relation to their drug prescriptions, clinical services, billing inquiries, patients’ suggestions, and complaints. Interaction that built company moral and patient trust. ● Communicated client requests to executive staff via email, chart entry, and insurance verification. Performed general administrative duties to effectively support 350 staff members. Provided typed documentation of all communications received from calls and provided notification of any urgent orders, shipping related issues, errors, complaints, or compliments. ● Reviewed data entries; edited and submitted documents to executive staff for processing. Provided timely response to patients’ inquiries by telephone and/or email in a consistent fashion according to agency standards. ● Verified insurance information and medical records that were received by fax, mail, or direct contact so orders and data can be processed. Used information to issue pricing availability and determine affordable funding for client’s medications within established guidelines creating a 53% purchase increase.

● Managed the flow of the facility ensuring client’s needs are met and productivity is held to the best standard. Ability to exercise sound judgment and problem-solving skills, specifically as it relates to resolving surgery scheduling, or urgent issues. ● Communicated with clients verbally to verify insurance coverage, review, and organize medical records in a timely manner for clientele of 20,000 for 7 Audiologist/ Surgeons to review for consultations prior to surgery which was conducive to increasing profit for facility by 40%. ● Maintained complete knowledge of office services and in the use of all relevant office equipment, computer, and manual systems. Proficient in operating a standard desktop and Windows-based computer system, including but not limited to, Microsoft Word, Excel and Outlook, and computer navigation. ● Obtains insurance authorizations and oversees the management of consent forms for surgical procedures and rechecks required by insurance companies so medical charts can be updated to maintain health and welfare for clients. ● Coordinated with Practice Managers depending upon location. Ability to work effectively with various levels of organizational members and diverse populations including Integrated Healthcare A staff, providers, patients, family members, insurance carriers, vendors, and guests.

● Marketed facility by gaining a deep understanding of the unique dynamics associated with assigned departments and proactively highlighted strengths by conducting 134 facility tours for potential clients resulting in a 90% return. ● Performed general administrative duties to effectively support 120 staff members. Communicated with clients verbally to verify insurance coverage, conducive to increasing profit for facility by 40%. Supported billing department by processing payments, operating under a $3,000,000 budget. ● Proactively partnered with admissions and site department leadership to develop communication plans; and developed professional relationships with other facilities and vendors around the district. Participated in the planning of strategic and operational decisions to ensure communication insights are displayed in brochures and website. ● Marketed the quality of care for patients to develop the success of communication between patients and medical staff. Highlighted reputation, credentials for department leaders and medical programs such as dialysis, speech therapy, occupational therapy, physical therapy increasing healing rate by 20%

● Managed workflow from the front of the restaurant and different sections of restaurant. Ensured the hospitality environment was displayed by developing the house seating grid for colleagues to communicate to guest and establish business relationships resulting in a 20% of repeat customers . ● Marketed different food products resulting in 30% profit in sales. ● Initiated written communication correspondence between guest and staff of 32 employees by issuing client interest increasing productivity by 90%. Verbally communicated with guest to promote future events and holiday specials for the restaurant. ● Spearheaded risk management strategies to ensure the safety of staff and clientele by overseeing the cleanliness of tables, kitchen, bar, and lobby.