Jacob Johnson Email & Phone Number

Wildwood, Florida, United States

STORE MANAGERRussell Cellular Verizon - Wildwood, FL, 10/2018 - Current• Advanced from Ocoee store to manage a larger, high-performing store in Wildwood, Florida, demonstrating adept leadership in recruiting, training, and mentoring a high-performance sales team in a competitive, fast-paced environment.• Drive substantial revenue growth through strategic sales initiatives, excelling in upselling and cross-selling while personalizing customer interactions.• Oversee inventory management with keen focus on accuracy and loss prevention, contributing to store’s financial health and operational efficiency.• Foster a customer-centric culture, ensuring a welcoming store atmosphere and resolving customer issues to improve customer retention and satisfaction rates.• Maintain product knowledge and sales tactics among staff through regular training, positioning team to exceed customer expectations in a rapidly evolving market.• Utilize digital tools to coordinate with team members and manage store operations effectively, quickly adapting to new technologies.

The Villages, Florida

• Actively participated in training and development of new staff, offering guidance and sharing expertise to ensure high-quality service standards.• Provided personalized service, making tailored recommendations that led to higher guest satisfaction, increased sales, and repeat business.• Managed guest interactions and service with agility, ensuring timely greeting and service of each table to optimize customer flow.• Kept bar and serving areas clean and well-stocked, demonstrating attention to detail and proactive inventory management.• Fostered smooth restaurant operations through effective collaboration with kitchen and service staff, maintaining a harmonious work environment that optimized service delivery.• Addressed guest concerns through active listening and a solutions-focused approach, often turning challenges into opportunities for service recovery and additional sales, showcasing adaptability and composure in a fast-paced environment.

The Villages, Florida

• Actively participated in training and development of new staff, offering guidance and sharing expertise to ensure high-quality service standards.• Provided personalized service, making tailored recommendations that led to higher guest satisfaction, increased sales, and repeat business.• Managed guest interactions and service with agility, ensuring timely greeting and service of each table to optimize customer flow.• Kept bar and serving areas clean and well-stocked, demonstrating attention to detail and proactive inventory management.• Fostered smooth restaurant operations through effective collaboration with kitchen and service staff, maintaining a harmonious work environment that optimized service delivery.• Addressed guest concerns through active listening and a solutions-focused approach, often turning challenges into opportunities for service recovery and additional sales, showcasing adaptability and composure in a fast-paced environment.

Orlando, Florida, United States

• Processed and fulfilled orders in high-demand production environment, demonstrating keen ability to prioritize tasks and manage time effectively to meet stringent deadlines.• Ensured optimal stock levels through meticulous inventory management, contributing to seamless availability of parts essential for boat production and minimizing downtime.• Upheld strict adherence to safety protocols while operating order picker and handling heavy lifting, reinforcing culture of safety.• Conducted regular maintenance and cleaning of warehouse space, showcasing commitment to operational excellence and clean working environment.

Bachelor'S Degree, Project Management

High School/Secondary Diplomas And Certificates