Delivery of Field Operations initiatives and tools. Focus to improve the technician experience while also enhancing our customer experience.

Talent Development program manager helping improve the employee experience. Focus was on technology resources to assist employees in career advancement. Sole contributor on numerous programs such as a virtual job board and job shadow program initiative. Consistently meeting deadlines and providing insights to senior leadership throughout time in this role.

Spent 1 year on District staff for Central California handling logistics, inventory of special equipment, vehicle inventory and training. As training was assigned task of insuring all 1500 technicians in District were up to date with all compliance and skills training. Also in charge of organization wide special project for excess material that saved roughly $200,000 for our region. 2 years in the same title on Vice Presidents staff focused on Data analytics and process improvement. Understanding of field processes to help or improve metrics to attain targets. Provide data insights using a variety of methods in programs such as Business Objects and use of visual programs like excel and Power BI. Good understanding of database usage and ability to perform tasks to create data sets using these databases and providing visual aids to help bring understanding of the data to the field.

Managing Maintenance Technicians and Install technicians. Training and administrative work for teams of up to 20 technicians. In charge of monitoring and coaching to quality and customer service while having understanding and knowledge of products and services. Accountable for training of best practices and processes as it contributes to services. Understanding and knowledge of outside plant and cable issues with working knowledge of working in home and on customer side of networks as well.

Installing and repairing Uverse internet and television services. Understanding of networking concepts as well as copper cable and fiber knowledge. Customer service skills when providing service to both residential and business customers. Also involved selling customers service upgrades and new services while on site. Team lead would field phone calls from peers and assist with coaching on installing and repairs to help provide key knowledge and insight of job functions.