Recognized for my efforts for the company I was moved up to Shift Manager. After completing internationally recognized management course and barista qualifications, I kept with my original responsibilities but now was in charge of increasing profit and customer experience for the companyI developed lots of people management skills with my 2+ years in the role.These responsibilities for this role include - Leading the crew using people management skills - Assisted customers in handling of complaints - Handing and processing of large denominations of cash - Organising crew positioning before and during the shift - Keeping track of Key Performance Indicators and pushing to improve them. - Made social media posts to encourage / inform crew about upcoming events - Assisted in IT management within the restaurant

As I developed within the company I was moved up into the Crew Trainer role, still with all my same responsibilities as a Crew Member but with added responsibilities such as- Training new and existing crew of our policies and procedures- Assisting management within shifts to lead the crew members

I played a vital role in delivering an exceptional customer experience and fast but delicious food while maintaining the high standards the brand is known for. Earning my CCO qualification meant I was proficient in each of the different areas (Service, Kitchen and McCafe).Key Responsibilities- Customer Service Excellence- Food Preparation and Safety- Team Collaboration- Cleanliness and Maintenance