Jacob K Email & Phone Number

Boise, Idaho Area

Boise, Idaho Area

Was employed at Taos as a Technical Support Specialist II for Managed Services. Perform technical support and special project work for up to 20 or so clients. Mainly work with a smaller group of 5 global pharmaceutical clients for a more dedicated model of support. I process on average 700-1000 tickets a month and use various tools to assist users.Ensure a high level of resolution accuracy and customer satisfaction.Managing mobile lines of service for said global… Show more Was employed at Taos as a Technical Support Specialist II for Managed Services. Perform technical support and special project work for up to 20 or so clients. Mainly work with a smaller group of 5 global pharmaceutical clients for a more dedicated model of support. I process on average 700-1000 tickets a month and use various tools to assist users.Ensure a high level of resolution accuracy and customer satisfaction.Managing mobile lines of service for said global clients.Working networking knowledge used for trouble-shooting lost access.Working knowledge of industry standards for how applications and networking hardware is deployed and managed.Some of the software and tools used to perform my role are listed below.>Sales-Force>ServiceNow>PowerShell>Active Directory >RDMS for managing multiple remote connections at once>Microsoft Office trouble-shooting>Cisco Spark >Cisco VPNs>Okta>SharePoint administration Show less

7180 Potomac Dr Boise, Id 83704

During my short time at Cougar Mountain Software, due to layoffs, I tackled a wide range of duties. Me and my partners were in charge of keeping the internal network running properly, trouble-shooting for fellow employees and customers. My partners and I were also in charge of install appointments for the accounting software that Cougar Mountain creates and sells. Aside from that, one of the immediate tasks at hand was documenting how the network was laid out and building manuals on… Show more During my short time at Cougar Mountain Software, due to layoffs, I tackled a wide range of duties. Me and my partners were in charge of keeping the internal network running properly, trouble-shooting for fellow employees and customers. My partners and I were also in charge of install appointments for the accounting software that Cougar Mountain creates and sells. Aside from that, one of the immediate tasks at hand was documenting how the network was laid out and building manuals on how to run it. I was also working towards setting up SNORT which is an intrusion detection system to help protect the network and give the IT staff an idea of what really goes on in the network.Overall an awesome opportunity to work with some fine people that I will miss greatly. Show less

Boise Idaho

I have been in the IT field for 5 years, most of which was at Clima-Tech Corp. My duties included doing remote and on-sight tech support, Network Administration, digital security, managing the wireless and wired phones, managing mobile office setups in vehicles, creating specifications for servers and energy dashboards used to manage DDC control systems, network monitoring, basic reverse engineering of malware, maintaining desktops and laptops for about 70 users at 2 separate locations… Show more I have been in the IT field for 5 years, most of which was at Clima-Tech Corp. My duties included doing remote and on-sight tech support, Network Administration, digital security, managing the wireless and wired phones, managing mobile office setups in vehicles, creating specifications for servers and energy dashboards used to manage DDC control systems, network monitoring, basic reverse engineering of malware, maintaining desktops and laptops for about 70 users at 2 separate locations, maintaining virtual machines, instructing users how to use Office 2010/2013, instructing users how to manage calendars and contacts on various platforms, and teaching users security related best practices. I also have server side experience in both Linux and Windows. I have used both Windows Active Directory and the Linux version. I have extensive experience trouble shooting both hardware and software issues that arise in daily operations that lay within the scope of the technologies described above.I also have been going through the book "Penetration Testing with Kali Linux" from Offensive Security Ltd.I enjoy digital security since I got my feet wet in college taking CEH, Security + and CHFI classes that were a part of my overall Network Administration track. I also regularly attend ISSA to keep up to date with emerging security threats. Show less