• Design programmatic solutions to users’ issues in MUMPS/Cache• Lead IT projects and manage customer expectations• Led project to build completely new application to track provider compensation• Train with manager to learn IT Management techniques and develop leadership skills• Work with other programmers and analysts on large scale projects• Chaired the IT Employee Action Team, a 20 person team, to create projects to support the 500 person IT staff• Act as mentor to new staff including training in job requirements• Train other analysts and programmers in personal areas of expertise• Certified Yellow Belt in Lean Six Sigma and trained in High Reliability Organization (HRO) concepts and techniques• Work with clients to help determine needs and analyze problems• Program reports for managers in SQL and MUMPS/Cache• Handle SQL and Cache related projects including integration with third-party products such as Microsoft CRM, Visual Cactus Provider Credentialing, BPA AutoMate automated task tool and Address Corrector• Work in GE’s Centricity Business product list to determine ideal solutions

• 90-day contract position to help support the creation and implementation of a new online tool for use in the call center and by agents• Helped make purpose and design decisions related to the creation of the new tool• Helped lead teams of 10-15 programmers and other IT staff in tool creation• Worked with Product Owners and Project Managers to document all necessary details and processes, enhancing current documentation for all areas

• Primary support for six healthcare organizations with scheduling software• Maintained strong communication channels with customers• Traveled to customer sites and met with customers traveling to Madison for face-to-face support and interactions• Helped foster a trusting, professional relationship with customers through social activities• Organized and led weekly meetings for 10-15 people• Coordinated support efforts among large teams of TS as well as across other roles• Developed new fixes and enhancements to existing code processes • Gained proficiency in multiple areas of computer programming, including MUMPS and Visual Basic, and gained certification status in 6 Epic applications

• Led analysis of assigned geographic compensation differentials and proposed changes• Analyzed changes in new company wide International Assignment Policy, participated in approval discussions for all changes and edited the document based on the discussions• Compiled and analyzed data regarding organizational compensation practices using advanced Excel functions and Microsoft Access• Pulled together new system for tracking Geographical Differentials for individual locations