Working with Backups, Storage, and Virtual Machines.Supporting SCHOTT regional Datacenter in the Americas

Providing end-user support for users at the Southbridge branch of SCHOTT

Work the front desk to submit tickets to service now and provide end user support

I was brought on to go to all the different branches of the bank to update the documentation of all the assets that were at each branch. I updated the inventory sheets with serial numbers and model numbers and where the assets were located in each branch.

I was hired to help the IT staff to update all the employees computers to windows 10 so that the banks computers would all be up to date when Microsoft discontinued windows 7.

I was hired by SCHOTT to go to Penssylvania to help the IT staff there update the employees computers to windows 10.

I worked under the Director of IT for SCHOTT North and South America. I was hired to update the IT departments policies and procedures. I met with multiple members of the IT staff in order to update these policies. I also created an excel spreadsheet on the CIS CSC to help the IT staff understand which Critical Security Controls they needed to implement.