Jacob Kneer Email and Phone Number

Serve at restaurant with 1,000+ daily covers and $28mm in annual revenue• Responsible for selling $2,000 - $4,000 per shift, applying a deep knowledge ofrestaurant’s kitchen and bar offerings• Provide professional and discrete service to PPX guests including politicians andcelebrities• Quickly assess customers’ needs and tailor service for each guest whileadapting through varying expectations for service, language barriers, andlarge party sizes• Assist Lead Sommelier with wine sales and table presentations during periods ofhigh volume

Conceptualized and built beer, wine, and coffee program• Conducted wine and coffee trainings for staff and floor managers• Co-hosted wine tasting events with brands on menu• Maintained relationships with wholesale suppliers, ordered inventory, andmanaged A/P• Operated point-of-sale systems (proficient with Clover, Square, and Aloha)• Worked floor as barista and bartender during high-volume hours and eventsbuilt drinks, communicated with patrons, and maintained vibe of the bar• Managed staff of 6• Assessed P&L of all programs and strategically improved profit margins

Set-up, operated, and broke-down multi-color printing presses for high-volume clients such as PGA Golf Tournament, Taco Bell, and Suddath• Facilitated a calm and productive work environment during busy season operations• Maintained clean and safe warehouse• Managed staff of 8: hiring/firing, conducting regular performance reviews, andnew-staff onboarding• Initiated systems and procedures for efficiency as business experienced year-over-year growth of 20%• Assisted Sales Department in acquiring new clients• Increased customer satisfaction and repeat business through consistent pursuitof resolutions to problems, protecting company reputation and loyal client base