Jacob Kreutzer Email & Phone Number

Seattle Metropolitan Area, Washington, United States

Account #1 (CONFIDENTIAL): • Operational Design, Troubleshooting: Worked as operations designer, streamlining operational friction between a sustainability startup and existing business (Warehouse/Logistics). Designed new workflows for existing business to incorporate innovation with minimal disruption and increased operational efficiency. New process resulted in $480k/year in cost savings for existing business due to reduced waste, reduced overtime, and increased efficiency. • Collected and analyzed data for existing operations to reduce the amount of legwork required by the startup to achieve research results. Accelerated startup launch milestones by 2 months. Account #2: (CONFIDENTIAL)• Crisis Management + Intervention: An unprecedented growth curve at an aging business required upskilling of new management, redesign of distribution practices and procedures, redesign of inventory management processes, and implementing new project management systems for improved visibility into workload capacity of different departments. Created and implemented enterprise level task-tracking system, and taught/trained staff on how to use it. Provided coaching on delegation, accountability, effective leadership, and how to shift from reactivity to proactivity. Account #3: (CONFIDENTIAL)• Leadership Coaching - provided leadership coaching to rising COO who lacked visibility into team workloads. Built new visibility/task-tracking system, and helped COO establish frameworks and protocols for checking in with her team in a way that restored bandwidth, created clarity, and made it easier to manage. • Systems Building - It became evident that the team's Trello boards needed to be overhauled to meet their new needs; Re-built Trello boards and trained COO on how to use, manage and coach new system. • Interim Staffing Trainer: Served as facilitator between outgoing, in-house Operations Lead and incoming replacement staff.

Seattle, Washington, United States

Streamlined all pre- and post-sale activities that were impeding new client acquisition and project execution. Provided integrative business structure for more seamless operations.• Created and implemented management structure• Created and implemented improved company financial analysis report• Created/implemented scorecard identifying key metrics/tracking company performance weekly across all areas of the company• Architected and trained new processes for managing projects, inventory, and assignments• Built in automations to existing SmartSheet tracking systems, improving operational efficiency by 4x. • Removed duplication of data for single-source entry/reporting, reducing errors by 3.1x and improving efficiency by 2.2x. • Built and managed first company CRM, relocating all sales/estimating/project management to cloud-based platforms• Created sales and marketing plans for ongoing business development• Established new standards for client communication

Seattle, Washington

• Helped implement the Entrepreneurial Operating System (EOS). Trained managers EOS, leading to an increase in profit by 90% and ESAT by 10%• Increased employee headcount by 30% and increased employee retention by 25%• Decreased the sales cycle timeline by 35% and project launches by 60%, increasing client satisfaction and raising the average project margin by five points• Optimized productivity by implementing a new ERP. This increased visibility and further streamlining, systemized and automated purchasing, inventory, production, and vendor management• Helped to launch two new divisions which total over 75% of the company’s revenue• Directly managed managers of seven verticals, over 65% of the company (project management, estimating, purchasing, planning, production, inventory, and shipping)• Created the company's first CRM, organizing over 20 years of data into a scalable, actionable sales tool`• Leveraged the data from the CRM to implement the company's first marketing plan• Created the first sales funnel and sales process, managing over $8MM in revenue in the first year• In the first 90 days, closed a deal for over $250k, nearly three times the current CLV

Seattle, Washington, United States

• Leveraged experience in fabrication, machining, installation, and project management to help launch the company’s first Business Development Team• Partnered with executives to launch the company’s first CRM, capturing a funnel of over $6MM• Closed the largest design-spec-build contract in the company’s 10 year history, worth over $400k, in the first six months of hire• Worked with multi-million dollar clients to deliver creative signage solutions based on deep industry knowledge

Seattle, Washington

• Collaborated to build and run the company's first new division. In the first six months, this division generated 60% of the company’s revenue, retaining over 30 recurring clients across the US.• Created scalable processes to accommodate company’s rapid growth - 5 to 30 employees in two years• Collaborated to roll out new ERP systems, giving visibility and efficiency to over $4MM of current orders

Seattle, Washington

• Fabricated interior and exterior illuminated and non-illuminated signage• Fabricated channel letters, bending returns, attaching faces/backs and attaching to raceways/cabinets• Assembled various types of signage• Wired electrical signage, installed LEDs and insured illuminated signage was built to UL standards• Advised on design development and technical drawing creation• Responsible for maintenance of over $800k in machinery• Used problem solving skills, anticipated needs and provided clear communication on satisfying those needs without supervision• Remained competent of the status of all ongoing jobs, provide perpetual updates to other departments, or management on demand