Scheduling Secretary
Corvallis, Oregon Area
• Initiates first contact with patients referred to clinic to schedule evaluation appointments.• Schedules follow up appointments as directed by providers.• Performs reception duties, including greeting and directing patients and visitors, answering phone, directing calls, taking messages, responding to unit intercom.• Provides resource information to patients and staff, informs staff of patient needs, and coordinates team efforts.• Maintains and updates staff schedule as needed, including vacation, sick days, and holidays.• Coordinates cancelling and rescheduling patients in the event of a providers schedule change.• Schedules patients with appropriate providers for issues presented by referrals.• Collects payments for copay and retail items.• Identifies insurance information, demographics, and diagnosis information, and maintains an updated record on the EPIC system.• Enters faxed referrals into the EPIC system.• Coordinates scheduling patients, providers, and outside consulting appointments for patients with specialized needs.• Maintains patient records, including necessary authorization, orders, and signatures from doctors, and staff.