Jake Kunkel Email & Phone Number

Colchester, Vermont, Us

--Created a lightweight, extensible Redis cache database monitoring service and dashboard to enable developers to quickly and easily see cache performance issues early in the development cycle and optimize caching performance--Implemented NodeJS/Express backend to scrape Redis cache-database performance metrics in real-time, harnessing Express’s extensible and high-throughput API framework, creating a scalable platform with performant UX--Leveraged D3.js to visualize cache performance data across key metrics (hit/miss ratio, latency, eviction rate) with dynamically scalable time-series data ranges, enabling customized widgets --Built out both API-key and X.509 certificate authentication workflows to offer flexibility in integrating with user workflows while guaranteeing security for connections to user Redis cloud instances --Leveraged Redux to manage the complex states of varying custom dashboards, harnessing a central dispatcher to simplify updating state across a full slate of widgets in real-time and ensure data concurrency across widgets

End-to-end software development and testing at a small (<10 person) startup, for both mobile and web components of the VitalSmart remote physiological monitoring platform. Conducted market research to assess TAM/SAM/SOM for VitalSmart product, and drove corresponding UI/UX design and implementation. Provided business intelligence and analysis to drive strategic course corrections in go-to-market strategy. Collaborated with client technical teams to implement integrations with various EMR/EHR systems, including Epic, AllScripts, Athena, and Acumen, leveraging FHIR (STU3/R4) and HL7 v2 standards to facilitate deep integrations.Provided project management for the 3-person dev team, providing DevOps support to ensure on-time and high-quality product improvement deployments. Supported market and business development activities, leveraging previous experience in medical billing to maximize billable fee-for-service activities, and conducting research to ensure compliance with CMS requirements for remote physiological monitoring during the shifting pandemic regulatory environment.

Durham, Nc, Us

Administrated, developed and improved quality assurance processes in an ISO9001:2015-certified SME manufacturing facility (300k sq foot, 200 workers in production and warehousing). Provided new-product line process design and implementation for a large portfolio of manufacturing clients, overseeing the design, introduction, and quality assurance activities.Administrated the facility quality management system, including originating quality documentation and development of the in-house quality management Access database used for comprehensive quality records, including change management, document controls, calibration and measurement records, corrective action processes, and key performance indicators. Developed ODBC-based integrations to facilitate enterprise resource planning activities between in-house and customer databases, including SAP, HarrisData, Salesforce, and Propel.Served as in-house auditor and auditor trainer for the internal audit team, conducting process audits to ensure QMS compliance, and driving corrective action / continuous improvements as necessary., and successfully recertified to the ISO9001:2015 standard during two independent SAI Global total system audits.Oversaw the development and implementation of hazardous waste generation and disposal activities, including training and registration for RCRA large-quantity generator status.

Durham, Nc, Us

Provided comprehensive support for vocational-training and support services, including Medicare/Medicaid billing and revenue cycle management at a Durham, NC-based community rehabilitation program (CRP), providing vocational training supports to ~200 individuals with I/DD diagnoses. Conducted end-to-end revenue cycle management for Medicare / Medicaid reimbursement, billing for approx. $120k in monthly services, and reconciling any billing discrepancies with appropriate ACOs to maximize revenue. During my time at DECI, I focused on process improvements; modernizing and automating what were previously tedious manual processes. I developed an in-house Access database to capture, analyze, and provide actionable insights on client production data. My focus on quality improvements culminated in a transition to a process engineering and quality assurance role.

Served as an AmeriCorps VISTA volunteer with a Stillwater, MN-based food-security non-profit, where I developed a mobile food delivery program serving clients with limited mobility to increase access to services, as well as recruiting, training, and managing volunteer staff for the full suite of Valley Outreach services.Volunteer Program:-Oriented, trained and managed ~30 volunteers/week-Created curricula for electronic training of volunteers-Updated onboarding materials (application, orientation presentation, etc.)-Reviewed policies (code of conduct, volunteer handbook, zero tolerance policy, etc.)-Created Grievance and Resolution Policy-Researched state of the art within electronic volunteer management systems-Advised on best practices for the creation of a bespoke volunteer management databaseProgram Management-Mobile Choice program: food shelf delivery service-Monthly delivery of food to ~15-20 clients each month, by volunteers-Recruited, trained, and supervised ~20 volunteers for delivery process-Conducted process improvements to maintain an excellent quality of service for clients.

St. Paul, Mn, Us

Set up for on-campus events, conducted building rounds to ensure order and safety, provided audio/video services for events

St. Paul, Mn, Us

Provided a student escort service (Safewalk) during night hours to promote student safety and campus security

Bachelor'S Degree, Political Science And Government

Nicaragua: Revolution, Transformation, And Civil Society