Jacob Lee Email & Phone Number

Taipei, Taipei City, Taiwan

To build up Customer Quality Engineering (CQE) team in Micron Taipei. Manage to responsible lead the customer facing team in Taiwan to be the key customer-facing function. Taking customers’ Quality requirements and deliver the best Customer Quality Experience. Follow up with internal quality index or other Value chain contacts. Focusing on customer requirements and satisfaction, making sure they are comprehensively available and understood by internal stakeholders.• Drive quality-related proactive and reactive communication• Acknowledge and drive problem solving, quality-related issues and customer requests, working closely with Internal functions to ensure meeting customers expectations• Work closely with customer to determine their key requirements and concerns. Deliver the message and cooperate with internal team to management the project deliverable.• Proactively measure customers satisfaction index to Micron’s Quality and project expected scores • Plan for team professional growth and skills development

Taiwan

To build up the Returned Material Authorization (RMA) team which include 16 members in Micron Taichung. Primary to analyzes customer returns and works towards continuous improvement of production quality. FA (Failure analysis) engineering inquiring aspects of analyzing the returned memory product from customer, identifying the failing root cause and improvement actions. Cooperate with internal department to decide the risk by FA(failure analysis) result and form the MRB (Material review board) for disposition.• Passionate doing FA analysis and solving customer issues for both system and component level. • Be responsible for leading lab activities, Manage Team Member, Performance, Manage Team Deliverables and Build an Effective Team • Collaborate with Stakeholders to Deliver Strategic Solutions • Responsible for directing Failure analysis of a team of engineers, technicians to prioritizes memory devices that are returned by customer.• Oversees the report generation for each customer return before send out.• Handle multiple customers and deal with multiple issues at one time, while providing detailed and timely follow-up between all applicable internal organizations

Taiwan

To build up DRAM qualification team which include 5 members and implement DRAM characterization methodology -based testing features to use on final product. Developed new process for employee evaluation which resulted in yield and through put improvement. Failure and customer complain analysis, work with board design house and IDM partner to solve DRAM module issues on time.• Validated schematic designs working alongside hardware engineers.• Verified data integrity and accuracy, summarize result to communicate with software department.• Leader ship of Executive Team : DRAM development team build up• Talent people recruiting to build up DRAM team in Taiwan.• In charge of the renovation of the lab with a $5M NT budget, annually RD inventory review.• Dominate new product development road map for overclocking.• Cross function cooperation and communication.• Manages projects, or specific activities support to meet schedule.• Resource arrangement for lab and people control.

Taiwan

• Supported development team test requirements and compliance requirements • Drove product development and manufacturing issues with suppliers• Designed test specification reverse logistic flow for Memory business unit• Drove/Reported failure analysis from qualification, forum and RMA to controller vendors• Monitored production output, yield, RMAs and driving test time reduction, yield improvements

Taiwan

• To provide factory layout, manufacture auto machine implement project with $1B budget and executionthe plan. Improve through put 50% , safe the labor cost 30%.• Expend Production engineer team from 8 to 16 members to support all products line which are DRAM,SSD, USB, Store Jet, Micro card, MP3...etc• Responsible for Production engineer department KPI and mentored junior engineers, new hires to adaptteam. Better improve the competency.• Guide the production flow, provide SOP, qualification documents, test plans and test reports for qualityassurance purposes.• Supported Chief Operating Officer with daily operational functions.

Taiwan

• Daily in-line waver yield review and issue clarify, summarize data result and reporting.• CP stage Failure analysis, to define fail mode. • Using MOSAID, LC, Fib skill to prove the assuming.• Cooperate with Back end engineer to clarify the DRAM Cell\Peripheral issue and using FA skill to addressthe problem.