Jacob Abrams Email & Phone Number

Barrington, NJ, US

Barrington, New Jersey, United States

• Manage Lasers, Spectroscopy, Electro-Optics, and Cleaning/Tools product lines.
• Manage vendor relationships by serving as the point of contact for product questions.
• Work with Supply Chain and Purchasing teams to onboard new vendors and adjust existing product pricing/stocking.
• Follow new product introduction (NPI) process from product/vendor discovery to availability on Edmund Optics website.
• Serve as lead trainer and mentor for Product Release Engineers level 1.
• Manage daily/weekly activities of summer interns related to Product Release Engineer responsibilities.

Barrington, New Jersey, United States

• Ensure timely and efficient introduction of new products within SAP for website and catalog.
• Write technical content for catalog and website optimized for search engine optimization.
• Create and implement process improvement strategies for new and existing processes.
• Serve as a liaison between product development, marketing, supply chain, and sales teams.
• Draft simple 3D models and web prints in SOLIDWORKS.

Madison, Wisconsin, United States

• Provided IT support for WPS employees both remotely and in person.
• Set up PC's for returning employees, managed inventory, and managed returned equipment from remote workers.
• Solved hardware and software issues for both PC’s and Thin Clients in a Citrix environment.

Newton, New Jersey, United States

• Served as box leader for electronics support team
• Specialized in electronics, mechanics, cameras, and software support.
• Continued to provided product and technical support for customers over phone, email, and chat system.

Newton, NJ

• Provided product and technical support for customers over phone, email, and chat system.
• Collected and organized data for email, phone, and chat system interaction records.
• Worked hands on with products for lab projects and product troubleshooting.

• Provided technical support for professors and graduate students in the College of Engineering.
• Installation and configuration of Windows (7/10) and Linux (CentOS) operating systems.
• Software installation for Windows 7, Windows 10, and Linux operating systems.
• Installation of replacement parts and computer peripherals.
• Troubleshooting of computers throughout the College of Engineering.
• Provided timely and accurate communication with students, faculty, and staff in person, on the phone, through email, and through ticket system.

Fargo, North Dakota Area

• Teaching assistant for College Physics I (Physics 211) Lab.
• Guided non-physics majors through the lab portion of the College Physics I class.
• Introduced and explained necessary physics concepts and technical lab details.
• Graded lab reports and maintained a written record of attendance and report scores.

Fargo, North Dakota Area

• Fulfilled customer requests by cutting, weighing, wrapping, and pricing meat orders.
• Stocked and rotated product on displays as well as organized product in the meat cooler.
• Maintained clean and sanitary work room and equipment.
• Assisted in training of new employees.
• Provided expertise and guidance on product preparation and purchase.

Bachelor Of Science - Bs, Physics

Activities and Societies: President of Society of Physics Students, Math Club Bachelor of Science in Physics with Optical Science and.

Associate Of Arts - Aa, Liberal Arts And Sciences/Liberal Studies

Activities and Societies: Philosophy Club