Jake Malone Email & Phone Number

San Francisco, California, US

San Jose, California, US

• Partnered cross-functionally with Customer Success and Marketing departments to introduce new quantitative performance metrics by which to measure product value.
• Collaborated with the VP of Customer Success to improve and maintain methodology regarding the health and performance of 1,000+ SaaS customers, thereby enabling Customer Success Managers to prioritize truly at-risk.
• Performed ad-hoc exploratory data analysis to answer open-ended questions regarding customer financial data, allowing Data Scientists, Product Managers, Finance Directors, and C-level executives to make data-driven.
• Using Python and SQL, automated data querying and analysis of large datasets, streamlining previously manual procedures to show key metrics and performance indicators on-demand.

San Jose, California, US

• Reviewed and analyzed a wide range of data including expense reports and output from artificial intelligence systems - relying principally upon Excel functions including Pivot Tables.
• Scrutinized and validated data for accuracy and relevancy - making recommendations to improve workflows, data models, and data consistency
• Analyzed expense report data and recommended customer configuration alterations to automate expense processes
• Supported revenue generation activity by collaborating with Implementation, Customer Success, and Engineering teams on Quarterly Business Reviews
• Presented data insights and potential business solutions to the Customer Success Department
• Facilitated artificial intelligence improvements by validating data used for AI training