Jacob Masse Email & Phone Number

Canada

Windsor, On, Ca

TrazTech Solutions is a software development and SaaS company. TrazTech Solutions operates many different products and services, including BrilliantHost (https://brillianthost.net), SwiftSolvency (https://swiftsolvency.ca), and our parent company's software development operations (https://traztech.ca).- Build & establish relationships with clients and prospects - Secure all company assets and client work product against cyberattacks- Manage and oversee day-to-day operations of the business- Collaborating with contractors/freelancers to efficiently complete client work- Maintaining our public presence and relations- Pursuing new marketing and sales strategies and optimizing to drive new revenue- Identifying and capitalizing on new opportunities in the market- Efficiently collaborating with partners to move the business forward- Developing systems to improve the efficiency of our operations

- Provided on-demand technical consulting and support for the development of new cybersecurity training modules and features.- Advised on best practices for platform security, including vulnerability assessments and mitigation strategies.- Assisted in the optimization and scaling of platform infrastructure to support increased user traffic during CTF events.- Collaborated with developers to resolve urgent technical issues and implement real-time solutions during live competitions.- Offered guidance on integrating advanced cybersecurity tools and techniques into training exercises and user challenges.

- Worked closely with the CEO to crush company goals in development and security.- Worked with third-party software/API wrappers such as Proxmox, Stripe, Jumpcloud, and Todoist and implemented them with security in mind.- Implemented features into Parrot CTF's development, staging and product environments on frontend, backend and database applications using up-to-date technology.- Configured servers in the cloud with Ubuntu and Debian-based operating systems.- Securely set up web servers, databases, open source software and more, and maintained them by following patch plans.- Collaborated with the offensive security team on live penetration testing and vulnerability assessment operations to uncover weaknesses, exploits, vulnerabilities and misconfigurations on Networks, Web Applications, Servers and APIs- Joined in on business-critical meetings & calls with the CEO and others in high-standing positions to discuss security findings and other security goals.- Performing static & dynamic security analysis on the frontend and backend code as well as service configurations to remediate problems and weaknesses.

- Developed and optimized web-based features for the Parrot CTFs platform, enhancing the user experience and functionality.- Collaborated with the cybersecurity team to design and implement interactive Capture The Flag (CTF) challenges for users.- Contributed to the development and maintenance of the platform's backend systems using Python, PHP, and other web technologies.- Assisted in debugging and troubleshooting issues within the platform to ensure smooth operations during live events.- Supported the integration of new cybersecurity training modules and exercises for individuals and organizations.- Performed security assessments on platform components to identify and mitigate vulnerabilities.- Worked closely with cross-functional teams to improve user engagement and retention on the platform.

- Developed and optimized web-based features for the Parrot CTFs platform, enhancing the user experience and functionality.- Contributed to the development and maintenance of the platform's backend systems using Python, PHP, and other web technologies.- Assisted in debugging and troubleshooting issues within the platform to ensure smooth operations during live events.- Supported the integration of new cybersecurity training modules and exercises for individuals and organizations.- Gained hands-on experience with cybersecurity tools and practices through real-time CTF challenge development.

- Provide first-line technical support to customers using Windows and Linux VPS services.- Troubleshoot and resolve customer issues related to VPS setup, connectivity, and performance.- Assist with server configuration, network management, and software installations.- Write knowledgebase articles on commonly asked questions and recurring inquiries to assist customers.- Respond to customer inquiries via email, live chat, and phone in a timely manner.- Diagnose system errors and provide step-by-step technical guidance to customers.- Perform routine maintenance and updates on servers to ensure optimal performance.- Monitor VPS environments to identify potential issues and address them proactively.- Collaborate with other teams to escalate complex technical issues.- Maintain detailed documentation of support cases, resolutions, and technical processes.- Assist customers with domain setup, control panel usage (e.g., cPanel), and DNS management.- Provide guidance on security best practices for VPS configurations and usage.

- Proficient in full-stack development, delivering end-to-end solutions.- Expertise in secure coding practices to mitigate vulnerabilities.- Skilled in conducting penetration testing to identify and address weaknesses.- Thorough understanding of risk assessment and cybersecurity best practices.- Adaptable problem-solving approach to tackle diverse client challenges.- Effective communication with clients to understand and meet their needs.- Strong project management skills to ensure timely and successful delivery.- Ability to enhance digital resilience by integrating security into development processes.