Jacob Masterson Email & Phone Number

As a Regional Operations Manager, I oversee 8 locations, leading a team that includes 6 Field Service Managers (Branch Managers) and 32 indirect hourly employees. I'm responsible for managing a $4MM Service Revenue budget and an 800,000 lbs gas acquisition budget.In my role, I’ve successfully hired a skilled leader for our largest market, optimized territory boundaries to reduce operational costs, and facilitated seamless transitions for key personnel. I’m proud to have developed a strong leadership pipeline through ongoing feedback, mentorship, and by empowering team members with new responsibilities. This effort also included training my successor in Concord to ensure future leadership strength.My focus on team development has been paired with a sales strategy that boosts customer service and drives operational excellence. Additionally, I’ve fostered a safety-first mindset across the organization by leveraging existing tools and technology to enhance vehicle safety and creating a culture where accountability for daily safety practices is part of our team DNA.

San Francisco Bay Area

As the Location Leader for A-Gas Rapid Recovery in Northern California, I lead a dedicated team of 4 Service Technicians, 1 box truck driver, and 1 shops technician. Together, we manage full P&L responsibilities, strengthen customer relationships, and consistently deliver on both service and gas budgets.Our collective efforts have transformed what was once a high-turnover, underperforming location into a reliable, high-achieving team. By focusing on team development, we’ve reduced turnover, improved performance, and even promoted one of our own into a higher role, highlighting our commitment to internal growth and long-term success.

Sacramento, California, United States

- Q1 FY 2023- Overdelivering vs. target on all KPI's.- Maintain and renew customer contractual agreements.- Forge strong customer partnerships by providing value added solutions that help customers get ready for the workday.- Manage all aspect of the customer relationship including contract negotiations/renewals, A/R management, service opportunities, etc.

Sacramento, California, United States

- FY2022 Q4 Summit Club- Manage 10 Route Service Sales Representatives and 1 Service Supervisor- Responsible for delivering a best in class customer experience.- Drove operational efficiencies by reducing fuel expenses, labor hours, and maintaining optimal staffing levels.- Maintain a safe working environment through regular safety trainings, truck inspections, and on route evaluations.- Improve SSR performance through weekly district meetings, monthly debriefs, and frequent route rides.

Sacramento, California, United States

Manage $20MM+ of perpetual inventory for Sacramento warehouse• Create accurate forecasting to support sales• Manage annual operating budget for Sacramento warehouse to include:- Total Labor Expense- Direct Expense- Discretionary Expense- Indirect Expense• Identify and execute productivity opportunities to help facility meet annual operating plan• Maintain facility safety standards to comply with OSHA• Maintain facility food safety standards to comply with AIB- Manage night loading operations of Sacramento route trucks, and Modesto/ Stockton transport.• Manage, train and develop 40+ frontline personnel

Benicia, California

Collaborated with leadership to restructure the department and designed an action plan to produce faster/stronger/competitive sales team equipped for YoY growth. • Coached and guided a team of frontline sales account managers to increase territory revenue, scaled profitability, and case volume in the East Bay Area: delivered 2M cases and $20MM in net revenue annually.

Louisville, Kentucky

Multifaceted jack-of-all-trades that executed various roles to exceed company goals, team sales metrics, and upheld a sales maven reputation.• Nurtured relationships with previous/new customers to build a loyal base and established new business partnerships. • Connected with the operations team to advance the Louisville Metro Territory with rapid intentions.

Operated as the Space/Category management and grew/optimized beverage space in account cold space.• Successfully managed a territory of 75+ customers and executed orders, negotiated contracts, and delivered best in class customer service. • Selected for Pepsico Frontline Career Development in 2016 and 2017 to network and identify next steps in career path.