Jacob Masvidal Email & Phone Number

San Francisco, California, US

New York, NY, US

-- Served as a leader within the IT department and IT Systems Engineering team, focusing on systems integration and project management. Managed two direct reports.-- Created and maintained a department repository of common scripts for elevated system administration, reducing direct device interaction by 60%. -- Led migration of company devices (400+) from.

New York, NY, US

-- Built foundational infrastructure as sole member of IT department, addressing organizational and individual user needs while strengthening and integrating systems.-- Leveraged SaaS management software to automate standard procedures and account lifecycles, automating 70% of onboarding/offboarding actions.-- Implemented and configured a service desk.

New York, NY, US

-- Provide professional and concise support to BetterCloud customers through Zendesk chat and ticket platform-- Investigate and document bug incidents for developer review through JIRA-- Keep BetterCloud Help Center articles accurate and up-to-date-- Troubleshoot API request through Postman and proprietary software

Jersey City, NJ, US

-- Administer laptop and desktop computers, printers, routers, switches, firewalls, phones, smartphones, software deployment, security updates and patches.-- Maintain integrity and security of the network-- Support LANs, WANs, network segments, Internet, and intranet systems-- Troubleshoot problems reported by users and analyze and isolate issues-- Make.

Jersey City, NJ, US

-- Provide technical support to all employees, execute needed repairs-- Advise management with the goal of making the appropriate IT decisions and choices-- Install and configure hardware equipment and software programs-- Oversee, track and measure system and network performance

New York, NY - New York, US

-- Evaluate current practice function and identify potential weaknesses / areas for improvement-- Establish contact with potential clients, presenting results of research-- Scheduling demonstrations of services to potential clients and managing Inside Sales calendar

-- Elicit requirements from users using interviews, surveys, site visits and observations and other methods of communication-- Manage all aspects of the Inter-Op Lab environment including space availability, power usage, and hardware status/health-- Create and maintain project plans, ensuring all deadlines are met, identifying risks and escalating issues.

-- Participate in the migration, basic configuration and rollout of new or upgraded hardware-- Specifying Power and Cooling requirements and ensuring Hardware Racking/Stacking completed for new equipment-- Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords

Greeted office visitors and answered phone calls. Responded to client inquiries via phone and email. Organized concise messages for crew members who were out of office, prioritizing them based on urgency. Facilitated communication between crew, office, and client.

Vashon, WA, US

Social Skills Program Assistant Director-- Design activities for an after-school program consisting of special needs clients and focused on social skills-- Execute designed programs and concentrate on student engagement and success-- Assist fellow Social Skills Program Directors during their activities, reinforcing concepts and ideas-- Resolve any conflict.

Bachelor'S Degree, Social Work

Certificate, Playwriting And Screenwriting

Minor, Communication, General