Managed the prestigious showroom in Lancaster, NY, renowned for its industry-leading reputation and a remarkable 99% customer approval rating, while guiding a dedicated team of professionals to maintain the company's 60-year legacy of success.Played a pivotal role in developing and implementing initiatives that ensured business continuity and growth during the COVID-19 pandemic, surviving while two local competitors permanently closed their doors.Contributed significantly to the creation and development of the company’s ECOMM team, driving online sales and digital transformation.Championed the adoption of a company-wide CRM platform, enhancing customer relationship management and streamlining operations.Assisted the Corporate Trainer in developing new staff and provided ongoing sales support and development for the Buffalo team.Managed a diverse inventory of over 80 mattress options and a broad range of furniture, delivering tailored solutions that consistently elevated client satisfaction.Known for a proactive approach to problem-solving, strategic thinking, and adaptability, fostering a positive and productive work environment.Achieved the #1 spot in regional individual sales in July 2024, demonstrating top personal sales performance in a competitive market.

Distinguished as a Presidents' Club-Level Sleep Expert and Consultant, dedicated to delivering superior service and tailored, life-enhancing solutions.Committed to making a significant impact through unwavering dedication and a drive for excellence, consistently exceeding expectations to achieve unparalleled results.Enhanced clients' quality of life by offering personalized and expert guidance on high-quality mattresses, recognizing the crucial role of restful sleep, which constitutes about one-third of our lives.Praised for a client-centric approach, focusing on their best interests, leading to widespread recognition and success.Expert in providing customized sleep solutions that offer both comfort and relief, ensuring each client's needs are met with precision and care.

Delivered comprehensive digital advertising solutions to small and midsized businesses, including SEO/SEM, Social Media Marketing, Reputation Management, and Mobile Optimization.Enhanced online profiles for businesses, increasing their visibility to potential customers and driving growth.Pursued new business opportunities with energy and determination, implementing effective marketing strategies and delivering compelling sales presentations with passion.

Exceeded all assigned Industry & Product specific Campaign missions to drive initiated business.Achieved key Quality Assurance metrics for customer experience & sales accuracy.Mastered Automated Dialer Technology to dominate product campaigns. Maintained up-to-date knowledge of product & service offerings, company processes and procedures, & the industry at large.

Managed Seton's top 319 Major Accounts while prospecting for new business opportunities within the assigned US territories.Delivered business growth with all those who entrusted their business to me.Utilized CRM to document, schedule, file and sell using both SAP & Salesforce.com.Communicate professional correspondence & product information per customer requestMake modifications to customer accounts as needed; updating customers' order information into

Volunteered to take on unique & challenging created position.Solely managed top 5% of new customer acquisition to develop & prime into repeat buyers.Focused on building lasting foundations with 1st time buyers to expand business opportunities.Ensured timely & efficient delivery along with overseeing the satisfaction of all reviewed.Anything I touched spiked purchases by 54% within 90 days in comparison to control group.

Contracted with the Business Owner and President to develop a strategic plan for the Buffalo/Niagara market, facilitating the establishment of the US headquarters.Drove market growth and rapid expansion, maintaining strong partnership relationships with ownership.Conducted weekly meetings with the School Coordinator to update progress and present comprehensive reviews to the President.Elevated brand presence through organizing trade shows, special events, and informational seminars.Planned and executed monthly on-site demonstrations for potential clients, effectively showcasing our offerings.Fostered and strengthened client relationships, enhancing business account management and performance.Created new business opportunities and led the development of a dynamic sales force at the AP Corporate Office.Launched and established VIP Membership programs, enhancing client engagement and loyalty.Delivered tailored solutions that increased revenue across accounts, contributing to overall business success.

Implemented strategies to boost customer confidence, creating an interactive, engaging, and reassuring experience that fostered trust and loyalty.Served as the store’s business growth consultant. Contributed to business growth by managing, developing, and sustaining a strong client base.Enhanced customer experience by fostering a positive atmosphere, building rapport, and establishing long-term relationships.Maintained expert-level product knowledge to ensure seamless delivery and exceptional service whcih drove new business development.

• Identified and pursued B2B advertisement opportunities to drive sales growth.• Cultivated strong relationships with organizations to enhance marketing strategies.• Successfully closed deals with small and mid-sized businesses, including a major agreement with a Federal Credit Union.

Founded the business with a mission to help individuals eliminate debt through a unique, proprietary solution, successfully assisting thousands of clients in regaining financial stability.Secured significant private investment by presenting a profitable business model, resulting in the investor more than tripling their return.Built strong and lasting relationships with clients, investors, and business partners, driving sustainable growth and brand loyalty.Led by example and through the influence of others, fostering a positive work culture, and ensuring financial success for both the business and employees.Expanded operations by continuously organizing, testing, implementing, and managing strategies that propelled the business to triple its initial forecasts.Adapted to economic cycles, maintaining a strong market position through perseverance and strategic decision-making.Developed a self-managed, highly reliable workforce, allowing for a focus on scaling the business and securing new opportunities daily.

Regional Services Area Manager – Phoenix Ink Corp, NY, PA, ME, MA, RI & Canada ▪ 2009 – 2011Oversaw 5% of the corporation, managing a multi-state Northeastern territory and parts of Canada, driving significant regional growth and operational excellence.Played a key role in the company’s expansion by leading nationwide installation training sessions with Office Max partners, ensuring smooth integration and consistent results.Spearheaded the display and installation of our cutting-edge machinery at Eastman Kodak’s corporate location, culminating in a major corporate deal for Kodak to manufacture supplies for our ink refill stations.Provided comprehensive training on processes, procedures, and operations, ensuring profitability, safety, and quality across all locations within my territory.Exercised full authority over performance, safety, and sales training, along with auditing and addressing maintenance and service needs, consistently improving operational efficiency and meeting corporate goals.Delivered tangible results through hands-on leadership and strategic partnership development, positioning Phoenix Ink Corp as a competitive force within the region.

GM – The Mobile Solution, Orchard Park, NY ▪ 2007 – 2009As the youngest manager in company history at just 19, I transformed a failing location slated for shutdown into the #1 store in net activations, earning an award for this achievement.Recruited and trained hand-picked employees from the ground up, developing them into a high-performing and cohesive team.Leveraged peer-to-peer meetings and T-Mobile partnership strategies within the location to drive outstanding results.Developed and tested methods to increase operational efficiency, significantly boosting profitability.Cultivated a customer-focused service approach, fostering a positive and engaging workplace culture.Managed scheduling and ensured that sales representatives had sufficient opportunities to excel.Collaborated with the team to share information and generate innovative ideas during weekly meetings.Organized sales displays, motivated the group, and led by example, contributing to the team’s success.Took responsibility for the overall performance of the team, ensuring all members met their targets through individualized development plans and clear goals.Communicated with other location managers to support company-wide growth strategies.Maintained an in-depth knowledge of products, services, and competitors to ensure a competitive edge.Created detailed performance profiles for each employee, tracking progress and ensuring preparedness for success.

Mastered content & exceeded senior reps in sales at SEARS Appliance Dept.Achieved top sales performance in the Appliance Department.Provided valuable feedback to upper management for self-development.Demonstrated exceptional customer service skills and product knowledge.

• Organized and completed press-room department jobs at H&K Publications in Springville, NY.• Acted as a liaison between departments to ensure efficient communication.• Managed supply needs and ensured materials were available for projects.

• Organized storage department as Assistant, Mayor Youth Program, Buffalo, NY.• Developed communication & leadership skills while interacting with diverse individuals.

• Organized books and maintained a clean environment to enhance the library's appeal.• Provided assistance to visitors seeking information, ensuring a positive experience.• Managed and executed successful book sales events to promote literacy and community engagement.