A Service Improvement Analyst who is passionate about providing the best possible service to customers, colleagues & Executives, ensuring that all processes are done with the upmost professionalism, promptness, clarity and understanding. I believe that in order to grow as an individual and as a business you must be able to be open to feedback on your performance in addition to constructive criticism with the aim of improving the overall experience for all involved within the process. Overall, a highly motivated and determined administrative professional with a variety of transferrable skills from a diverse working career.I consider myself a very active, enthusiastic, self-motivated and hardworking person. I am always looking for areas of self- improvement in order to better myself on a personal and employment level, I constantly strive to progress in work and I recognise the importance of reliability, quality and accuracy in my levels of work and as a person. I am confident of my own abilities, comfortable lone working as well as within a team setting and believe myself to be an excellent communicator & leader.Lean Six Sigma Yellow & Green Belt certified. Advanced in Excel & PowerPoint (Microsoft Office). Strong public speaking and presentation presence aided by my degree and theatre background – this has helped my ability to adapt to variables and changing situations.