Jacob Medrano Email & Phone Number

Irving, Texas, United States

• Supported Business Account Mangers (BAMs) nationwide processing up to 300 critical account maintenance requests and revenue generating orders through Workflow Management • Acted as Subject Matter Expert (SME) for Government accounts, My Business Portal and Price Plan Analysis reports and collaborated with B2B sales teams to identify their client’s needs and maximize revenue• Led daily webinars to guide B2B Sales team and customers through the My Business Portal website enabling them to navigate and generate self-customized reports and orders• Performed with maximum sensitivity and problem-solving skills to meet service level agreements• Investigated and resolved promotional fallout requests that saved thousands of dollars in potential credits • Facilitated cross-functional communication and collaboration with multiple teams to help increase KPI metrics and timely delivery of project milestones

Irving, Texas, United States

• Supported BAMs in White Glove, Federal and Business Markets using Business360 order flow• Hosted BlueJeans conferences to assist and educate users/teams on ordering systems including Business360, Legacy and ACSS order flow • Evaluated and resolved over 40 daily troubleshooting issues and system errors with ordering systems• Collaborated with 5+ Project Managers, Engineers and Sr. Manager to create well written analysis that identified potential issues/risks with ordering systems• Proposed strategic recommendations that led to an easier order flow while increasing overall efficiency and productivity

Irving, Texas, United States

• Received inbound/outbound calls using computer and call center software systems• Educated customers regarding Verizon Wireless products and services via chat system• Gained new business by generating 250+ gross adds monthly to meet high end sales goals• Delivered excellent customer service by discussing client’s needs, expectations and budgets to propose cost-effective solutions• Used upselling techniques to exceed monthly and annual sales targets by 20%-40%

• Advertising for VIP program• Prospecting potential clients using Salesforce and LinkedIn• Recruiting of new VIP clients• Providing quality customer service for VIP clients• Coordinating VIP season ticket distribution and client incentives• Participating at onsite VIP operations on show days

Denton, Tx

• Greeting customers and making them feel welcomed • Finding ways to make financial services more convenient for customers • Recommending additional products and services to meet customer needs• Meeting quarterly sales goals

Lewisville

• Supported General Manager’s decisions in communication with the staff• Responsible for working in all departments and all theatre job functions• Trained and coaches Team Members in their specific job functions• Interacted with Guests for improved service in the theatre and ensured that Team Members are providing superior Customer Service• Followed policies and procedures as established in Cinemark’s Guidelines and enforced these with all Team Members fairly and consistently• Led mandatory huddles at the start of and during shifts