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@cumberlandfarms.com
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6 phones found area 401 and 508
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LinkedIn matched
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Jacob Mercier is listed as Sr. Director of Car Wash Operations at Transcendent Brands Co at Transcendent Brands, LLC, based in Greater Boston, United States. AeroLeads shows a work email signal at cumberlandfarms.com, phone signal with area code 401, 508, and a matched LinkedIn profile for Jacob Mercier.
Jacob Mercier previously worked as Sr. Director of Car Wash Operations at Transcendent Brands, Llc and Director of Information Technology at Transcendent Brands Co. Jacob Mercier holds Business, It Management from Western Governors University.
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AeroLeads found 1 current-domain work email signal for Jacob Mercier. Compare company email patterns before reaching out.
I am a highly motivated and enthusiastic individual with more than 15 years of management experience in an IT Operations environment. I have held roles increasing in responsibility and have been highly engaged in strategic direction, vendor relationships, budgets and the planning and execution of both problem and incident management processes. I am a student, practitioner and mentor of IT service delivery. I spent several years studying ITIL best practices and have used my expertise to drastically reduce internal service delays and improve overall vendor relationships. I have a passion for leading high performing teams that are committed to positive customer outcomes. Specialties: -Leadership-Incident Management-Problem Management-Project Management-Quality Systems-Workforce Systems-Coaching and Mentoring-Team Building-Performance Management-Process Improvement-Quantitative and qualitative analysis
Listed skills include Process Improvement, Call Centers, Management, Customer Service, and 39 others.
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Westborough, Massachusetts, United States
Responsible for the daily Car Wash operations and technology at Transcendent Brands Co. Our flagship brand, Reign Car Wash, has a single location in Cranston RI and soon will have a second in Wareham, MA. Come visit us at www.reigncarwash.com and MAKE IT REIGN!
Westborough, Massachusetts, United States
Responsible for the overall delivery of IT services to Transcendent Brands Co including Reign Car Wash and 7 Brew Coffee.
Smithfield, Ri
Appointed to position of Incident Manager-Lead cross-functional Incident Team-Analyzed defect with L2 support groups-Reduced rejected assignments by 20% in 2011-Reduced MTTR on priority 3 incidents by 71% in 2012-Reduced MTTR to goal by increasing vendor participation
Smithfield, Ri
Responsible for supervising Third Party Analysts-Manage staff and queue work to meet SLA targets-Built and maintained quality metrics-Enhance first contact resolution through training programs
Smithfield, Ri
-Promoted to IS Technician II (Lead), supervising a group of 12 agents.-Maintained daily tasks such as floor monitoring, ticket escalation, and ensured down stores were handled within a service level agreement.-Provided floor support and direction to analysts on the floor. -Utilized Witness Program to monitor and coach direct reports to department standards.
Cross-trained in all core skills (FS, RX, HR, and R&M)- Trained in Third Party Contracts
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Jacob Mercier works for Transcendent Brands, LLC.
Jacob Mercier is listed as Sr. Director of Car Wash Operations at Transcendent Brands Co at Transcendent Brands, LLC.
AeroLeads has found 1 work email signal at @cumberlandfarms.com for Jacob Mercier at Transcendent Brands, LLC.
AeroLeads has found 6 phone signal(s) with area code 401, 508 for Jacob Mercier at Transcendent Brands, LLC.
Jacob Mercier is based in Greater Boston, United States while working with Transcendent Brands, LLC.
Jacob Mercier has worked for Transcendent Brands, Llc, Transcendent Brands Co, Eg America, Cvs Health Corporation, and Cvs Caremark Corporation.
You can use AeroLeads to view verified contact signals for Jacob Mercier at Transcendent Brands, LLC, including work email, phone, and LinkedIn data when available.
Jacob Mercier holds Business, It Management from Western Governors University.
Jacob Mercier is listed with skills including Process Improvement, Call Centers, Management, Customer Service, Software Documentation, Itil, Cross Functional Team Leadership, and Leadership.
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